1-800 ContactsReviews of 1800contacts.com

so the convenience has a price. make sure you pay close attention you could end up buying contacts you may not want as they try and jo sell it buying more then intended cause they like to keep the amount THEY feel you should buy in your cart, I removed several times and still there, So why does 1800 contacts make it look like you need order again after you do an eye exam, also why is there always contact in my cart I don't like the idea I could order more the. Intended and since there is NO GRACE PERIOD TO CANCEL your just sol anf go through the refund process, that after you receive the lense take 2-3 weeks though you have no problem charging right away, 2-3 weeks, ridiculous, I don't know if I will continue to use you.

I have been using 800-contacts for a couple of years now and they are very responsive and their prices are good. I have never had an issue with them … actually they make things so much easier when renewing my prescription with their online eye exam…. I don’t need to get an exam from my doctor each year just to maintain my prescription. I did try their aqua soft dailies contacts and they are very comfortable for the first 6 hours… but after that they dry out too easily. They don’t last as long as the name brands but for such a cheap price it was worth the try.

The contacts were shipped quickly, and priced reasonably, but they were relentless in hounding me when my prescription was expiring. I was aware of this, and had plenty of contacts on hand. First it was daily emails, then they called me and left a message. Finally, I got a call from my eye doctor's office saying that they got a call from them about my prescription expiring. The doctor's office noted that I have an appointment next week, and wanted to know if I can wait until then, or if I needed her to have him extend the prescription. I was shocked that they contacted the doctor's office on my behalf without my permission or approval. When I called to express that, we just went around in circles, with the person I spoke to insisting that this is just their normal workflow. That may be so, but I've never had anyone else from whom I've ordered contacts do this, and I don't know why it would be business as usual.

1800 Contacts has the best customer service I've ever experienced of any company, and I've had a lot of experience with customer service. They continue to leave that impression on me every time I interact with them.

I dont know what these 1 star reviews are talking about. I had an issue with my contacts and the first rep I talked to got me switched over to a new band and shipped me out new boxes free ASAP. Then when the new boxes came it turned out I'd made a mistake on my prescription putting a + for my power rather than a -. Sure I would have to order a new box for full price I got on the phone with a rep again to get it sorted and they got me fixed again free of charge. Their reps were nothing but kind and helpful and anyone who says otherwise from my experience is a mean-hearted person looking for trouble. They definitely will have my business again for the foreseeable future.

I ordered some contacts through 1800 contacts and also did an eye exam. I experienced an error message while doing the exam and was able to get help through the online chat line. Wow! They are amazing!! Kewana was the one assisting me and was so helpful! She quickly was able to resolve the error and expedited my order no cost to me! So thankful for the help and very impressed! They go above and beyond to take care of their customers and patients! Thank you 1800-Contacts! You guys rock!

Customer service is atrocious. Called for a price match on 5 different occasions. All 5 times, 5 different prices and every time their reassurance there was nothing they could do. I have been buying contacts from 1800 contacts for an exponentially long period of time. Their discounts are frustrating to me, and countless friends and family members as well, because the good ones only apply to your first order. 1 out of 10 phone calls you speak with a rep willing to go above and beyond and not look for some excuse to not match a price. The policy on price matching is absolutely absurd and extraordinarily misleading. I've read their policies on the site and when you see their advertisements elsewhere they assure you they will price match but once on the phone it's all lies. It's rare I leave reviews or really go out of my way to complain but it really hurts me to see how they con people. I searched lowest price on my contacts and a site was running a price for about half of their everyday price and I took a screenshot of the total with processing and shipping and the rep proceeds to tell me that the way they searched it had the price at the normal rate and that they could Only price match that number because the price had to be available to everyone. Again this wasn't an offer sent to me directly or via an advertisement, this was the price to anyone who made a search for the best price on their contacts. You know like tens of thousands of people do everyday? What do I know though. That being said I told my wife to search for the best price on my contact brand and I called 3 of my buddies to do the same and what do you know they all came up with the same offer as I had gotten verifying that the price I was asking to have price matched was indeed available to everyone. Hell I even cleared my history and searched in incognito mode as the rep told me they do and got the same price! Even still the rep refused to go down to the price. I would like to know if the reps via phone via chat via email are hourly or do they make commission off contacts sold? I ask this because it absolutely 100 percent feels like countless reps are trying to con loyal customers like many of us who have left bad reviews. This is sickening! Don't say you'll match a price then beat it and then allow your representatives to deny their customers and then, additionally, not beat the price match as you say you will! I'm not talking about a price match plus a rebate plus beating the price. Even though your advertisements lead countless people to believe that. I'm just saying if contacts are 45 dollars a box and the site says 33, then by god, have enough integrity to honor the price that company offers. I look forward to sharing my experience with the world so corporations don't continue to screw the working men and women of this great country!

Absolutely the worst experience I've ever had with a company. No communication, 4 hours on the phone and lied to about delivery for days after ordering and paying for same day shipping. AVOID. I hope these people are shut down for the scam they are running.