Maryanne B.
Mostly good, some bad experiences
Easy to upload new prescriptions, easy ordering, fast delivery even with standard shipping method. Only not-so-great experience was when I was out of state and contacted customer service asking them to contact my eye doctor to get a copy of my prescription. 3 days later when I finally got home they STILL HAD NOT. That is unacceptable. Once I was home I uploaded the prescription myself. 2 weeks later my eye doctor said the NEVER contacted the office.
Response from 1-800 ContactsOct 12, 2026
We are glad you enjoyed your experience with our smooth prescription upload process, simple ordering system, and rapid standard delivery times. At the same time, we recognize the frustration caused when our customer service team failed to reach out to your optometrist to obtain your vision details while you were traveling. Leaving you without assistance for days and failing to follow through on your request is not the level of support we aim to provide. We are reviewing our support protocols and internal communication channels to ensure our team promptly contacts healthcare providers when requested, preventing similar delays for our customers in the future. Thank you for sharing your valuable feedback with us.