1-800 ContactsReviews of 1800contacts.com

4.12,347 reviews
Vision & Hearing

1-800 Contacts

About 1-800 Contacts

The largest contact lens retailer in the US. We spend every day trying to make vision care a little less of a pain in the astigmatism with 24/7 customer care, fast & free shipping, and millions of contacts in stock ready to ship!

1-800 Contacts (1800contacts.com) has 2,347 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Also known as: 1800contacts.com
Website: 1800contacts.com
Category: Vision & Hearing
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 80% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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1-800 Contacts reviews

2,347 approved reviews, newest moderated first

Agnes
May 13, 2026
This is the first time I have used this company and was very excited. I received my contacts and am unable to read without using cheater glssses, I can not see small print and even as I type this the
This is the first time I have used this company
Response from 1-800 ContactsMay 18, 2026
Oh no, we are so sorry to hear about your experience. This is not the experience you can expect from us and we can turn this around for you. Please reach out to us so we can look into your prescription and order and resolve this for you. So sorry for the trouble!
Rosalie
May 13, 2026
My contacts were wrong They were…
My contacts were wrong They were shipped before having any verification and were almost double what I would’ve expected to pay!
Response from 1-800 ContactsMay 18, 2026
We are so sorry to hear about your experience with your recent order. That is definitely not the experience we want you to have and we can most certainly make this right! Please reach out to us and we'll get this resolved right away!
LIZ
May 13, 2026
Great service
Fast and easy thank you!!!(: Great quality.
Response from 1-800 ContactsMay 15, 2026
We're so glad you enjoyed our quality service! Thank you for the kind review and we look forward to serving you again in the future!
Vivian M.
May 12, 2026
My (R) contact is great but My vision…
My (R) contact is great but My vision is not ok in my (L) eye. Again my vision in my (L) eye is blurry.
Response from 1-800 ContactsMay 15, 2026
We are so sorry to hear about your blurry vision and definitely want to help. Please reach out to us and we can look into that left eye prescription and possibly replacements, if needed! We'll get you all taken care of!
Sofia F.
May 12, 2026
Linda with customer service was so…
Linda with customer service was so helpful. She was so efficient and so kind and friendly through the stressful process. When I get my contacts shipped internationally, I can say this process was very helpful. What I can confidently say now is Linda was extremely helpful and helping me through my problem.
Response from 1-800 ContactsMay 15, 2026
We're so glad to hear our customer service team provided such efficient and friendly support during a stressful process. We appreciate you sharing your positive experience.
Jason
May 11, 2026
Innovative, Safe, and Fun Experience
Though I have bad eyesight, I feel safe knowing 1-800 Contacts is there for me. From the innovative technology that helped renew my prescription to the seamlessness of reordering my contacts, 1-800 Contacts is my favorite brand that helps me see every waking moment. Not to mention, the fun and witty copywriting throughout my digital experience makes it a joy to always do business with y'all.
Response from 1-800 ContactsMay 15, 2026
Yay! We are so glad to hear our technology and seamless reordering process help you see clearly. We truly appreciate your kind words about our brand and witty copywriting! We think it's fun too. ;) Thanks for sharing your experience!
Olivia
May 11, 2026
Great customer service & delivery experience
1-800-Contacts always handles my questions and customer service inquiries in a timely and professional manner. They always let me know about the latest promo codes and any discounts as a loyal, repeat customer, which is greatly appreciated. There is consistent communication surrounding my contacts deliveries, and they're always delivered on time or sooner.
Response from 1-800 ContactsMay 15, 2026
We are so pleased to hear that we consistently meet your expectations for service and delivery. Thank you for being a valued, loyal customer!
Patricia D.
May 11, 2026
Great Customer Service
Always very helpful if you have questions.
Response from 1-800 ContactsMay 15, 2026
We appreciate your kind words. We are glad we could assist you and look forward to serving you again in the future!

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About 1-800 Contacts

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This is the first time I have used this company and was very excited. I received my contacts and am unable to read without using cheater glssses, I can not see small print and even as I type this the

My contacts were wrong They were…

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My (R) contact is great but My vision…

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This is the first time I have used this company and was very excited. I received my contacts and am unable to read without using cheater glssses, I can not see small print and even as I type this the

My contacts were wrong They were…

Great service

My (R) contact is great but My vision…

Linda with customer service was so…

Innovative, Safe, and Fun Experience

Great customer service & delivery experience

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