Christopher Kimball's Milk StreetReviews of 177milkstreet.com

Here are the issues I had this holiday season: 1) The cost of shipping is higher than any other company I ordered from this year. 2) They were reluctant to adjust prices when lower ones were offered for items that I had ordered. This is never a good policy. 3) Items that I ordered weeks before Christmas have still not arrived—it is December 27. 4) In general, for a company that offers premium products at premium prices, the customer service is lackluster. They could benefit from learning that coming from a place of yes is the best way to service customers. If there is an issue, try to find a reasonable solution instead of just saying we don’t do that or oh well.

I've heard that Milk Street has great knives, so I ordered one in November, thinking it would be shipped in time for Christmas. As of 12/23, there has been no movement in the fulfillment and the only way to communicate to Customer Service is via email. Each time I tried to reach out, there's an automated message saying they'll provide an update when there's activity, but there's no sign of when that may occur. The other very annoying action is that they charged me for the item immediately. At this point, I don't appreciate the constant bombardment of "offers" for other products, since they obviously can't fulfillment my first item order. Will wait to see if they can send the item soon, but will not buy anything in the future.

Ordered a knife in November, end of December and it still had not shipped. Took three emails before someone replied with an update that provided tracking that showed the item still hadn’t shipped. The products might be good but the service and shipping times are some of the worst. Find a comparable product from a better store or website and buy that.

Milk Street Products - I placed an order on 12/9. Said the product would ship within 3-5 business days. Contacted 12/18 - no status. Milk Street sent me to Fed Ex for tracking . Fed Ex has not received the product from Milk Street to ship yet. I cannot get anyone from Milk Street to respond.

Scam! Promised 12/15 Xmas delivery for 2 items for gifting. 7 days later, find out the order I was charged for, was processed but never scanned in to carrier system. The emailed response from customer rep, said looking into it, after I emailed and said its needed for Xmas in 2 days. Then they also asked if I wanted a replacement for something I didn't even receive yet, which is why I contacted them. I asked for immediate refund and got the auto reply that it may take 2 days to get back to my email. No # to call!! U can only email. Site also says NO returns unless your item is broken. I am not sure how u can sell items without being able to contact customer service, or make a return, that's if u actually receive their product! They sure do contact u with a great amount of spam though immediately after u make a purchase.

I ordered 2 items online Dec 7 to take advantage of their 50% off sale. The order total was close to $200. Noted that only one item was 50%off. Shipping was tacked on for $17. I received half the order on Dec 16. The second half of the order continues to show waiting for details. Two emails to the listed email for the store regarding the delay garnered no reply as of Dec 22. Called the number listed for Customer Service this morning. Wait time one hour. Was told this number only for the subscription, 866-400-0537, however internet search states otherwise. Am told they would email the store on my behalf. So much for this Christmas gift. 😡

Utterly horrible customer service. I ordered a knife for nearly $100 dollars as a Christmas gift on December 7 and received a notice that its estimated ship date was December 15th. That date came and went with no shipment and not even the courtesy of an update. A few days later I got the fedex notice that a label had been created but STILL no shipment. It is now December 22 and no shipment and no hope of its arrival by Christmas. These unprofessional grifters should be ashamed to take a paycheck.

I strongly advise against ordering from Milk Street. I placed an order based on their shipping promises, but they completely failed to meet their own deadline. To make matters worse, I have received zero updates and they are ignoring my attempts to contact them. It feels like they just took my money and vanished. Save yourself the stress and shop elsewhere.