123inkjetsReviews of 123inkjets.com

Ordered on a Wednesday. The next Monday had not received confirmation that the order shipped. Stayed on hold twice for customer service for 20 minutes each time. Never got through. Their system told me each time to try back later. Finally emailed and they couldn't tell me after 5 days whether the order was still in their warehouse or on it's way. I'm going to try to get a refund but doesn't look promising. DON'T DO BUSINESS WITH THIS COMPANY

I have ordered from this company before, canon ink jet cartridges. Have had no problems with the shipping times or the quality of product that was shipped. I have since bought a new printer and on 3/13/2024 ordered their SKU # GI20SET quantity 3. When I ordered the item showed that it was in stock. March 20 I called customer service and after being on hold for 47 minutes decided to have someone call me back. Customer service called me back later that day and said that the item that I ordered was 0 stock and they would ship out my order on 04/1/24 and send me an email with tracking information. Called in late on 4/01/24 and could not get customer service. I chose the option for someone to call me back. I never heard from anybody. Late 04/02/24 called back in and chose option two to place a new order. waited and no one answered. I chose for someone to call me back and no one never did. It showed on their site that what I had ordered on 03/13/24 was in stock. I then sent an email to their customer service department about what was going on listing order date, order number and still no response. I then after hearing from no one called my credit card company and filed a dispute. Look at the new reviews in the last couple of months, they are all negative. So if you want to play games, waste your time on the telephone trying to find out where your order is then by all mean go ahead and order from them, but my time is more valuable than dealing with a crooked company.

As a regular customer of 123Inkjets, I normally get good value for my replacement cartridges. However, my last purchase of Mustache MICPG240xxl Black cartridge, was disappointing. The black ink did not print out in deep black but had a blue-ish tone in it.

Great deals and great INK just like the brother brand or better! Definitely recommend this company to anyone! 😁😁😁😁😁

I placed an order on 2/9. They state that it takes 1-4 business days for orders to arrive. 10 days later it still shows as "processing." No response to emails.

I ordered an ink cartridge. Price was good but then they added on extra charges before shipping. It was an ink cartridge! What additional shipping details could there be? I am disappointed thinking I was getting a good price. The end result would have been better if buying at COSTCO or similar.

Here's details of VERY GOOD SERVICE we received from 123inkjets.com 1-15-2024: Placed an order for a printer Drum and Transfer Belt, totaling $307.45. Unfortunately, AFTER placing the order, checked ConsumerAffairs.com (87% were only 1 Star) and TrustPilot.com (63% were only 1 Star) reviews. The reviews were awful. 1-17-2024 ~ 10:36AM - Concerned that I was scammed, (and that we are probably not repairing this printer after all – too old), I quickly contacted the company to cancel the order. Their representatives were busy, so I chose to have them call me back on an automated system. 1-17-2024 ~ 11:06 AM - Concerned that we would not receive a call back, I wrote & sent a message on 123inkjets.com customer support page, requesting order canceled. 1-17-2024 ~ 11:18 AM - A representative did phone back in less than an hour. She said she would look into the order while I was on hold. When she returned to the phone conversation, she said she was able to cancel the order before the items were shipped. 11:28 AM Representative said she would send us an email confirming the cancellation and refund. This was certainly good news to hear, but we were still concerned about receiving our $307.45 back. A day or two after this conversation, we received an email that 123inkjets.com wanted us to give them a review for their service. I wrote back, that AFTER WE RECEIVED OUR FULL REFUND of $307.45, I would certainly be happy to write a review. Hence, this is keeping my word to them. 1-20-2024 ~ 11:36 AM - However, it took 3 DAYS to receive the confirmation email that our order was indeed canceled and we would be receiving a full refund. This was good news, now we had it in writing from them. 1-23-2024 ~ 5:30 AM – Full refund was completely received back into our account. 1-24-2024 – I want to thank 123inkjets.com for doing what they said they were going to do. My only disappointment was that it took 3 days to receive the confirmation email that we would be receiving the refund. In the end, from placing the order, canceling, to receiving the refund, was a total of 9 days. We will let others know of our positive experience, and can only hope, that this is the beginning of much better overall reviews for 123inkjets.com.

I did an online order 10 days ago. The tracking info says the label was created 7 days ago, but it hasn’t gone out yet. I’ve emailed customer service twice and gotten no reply. I called customer service several times, and each time I got music on hold for 11 minutes before it rolled to voice mail. I’ve left voice mails but have not heard back from anyone.