Shane S.
I had to call and speak to multiple…
I had to call and speak to multiple people just to find out if the supplement is safe for someone with Afib. The first person tried to charge me money to get my question answered by trying to schedule me with a pay for advisor. I feel that general health interactions with your supplements should be free
Response from 10X Health SystemFeb 23, 2026
Hi Shane, Thank you for sharing your experience. When it comes to questions related to past medical history, such as Afib, we are not able to make medical determinations directly. For that reason, a team member will be reaching out to gather more information so we can better guide you in the appropriate direction. We also want to clarify that we do not charge simply to answer general questions. What was offered was a Clarity Call, which is a paid consultation that provides additional in depth guidance over your genetic test results. That service is completely optional and not required in order to receive general support. We appreciate you bringing this to our attention and want to ensure you feel properly informed moving forward. –10X Health Support Team