MjH
Consultation is not included
Test results are very informative and precise, paying extra to speak to a knowledgeable consultant is insulting.
Response from 10X Health SystemSep 4, 2025
Hi , Thank you for sharing your feedback. We’re glad to hear you found your test results informative and precise. We also understand your concern about the additional cost to speak with a consultant, and we’re sorry if that felt discouraging. The reason we offer consultations separately is to allow customers the flexibility to decide whether they want that added level of personalized guidance, as not everyone chooses it. That said, your perspective is important, and we’ll be sharing your feedback with our team as we continue to evaluate how we can improve the overall experience. -10X Health Support Team




