10X Health System Reviews | Read Customer Reviews of 10xhealthsystem.com

10X Health System Reviews | Read Customer Reviews of 10xhealthsystem.com

10X Health System reviews

1,811 approved reviews, newest moderated first

Patricia P.
Sep 19, 2025
The program is probably good but unable to navigate and get help
I received my results via email and then it had so many different suggestions. I was confused. When I tried to call your number it did not ring to anything. It was just an empty number. If you would like people to actually want to use your system, then you would need to make it easier for people to navigate and then speak with people who could assist them.
Response from 10X Health SystemSep 19, 2025
Hello Patricia , Thank you for sharing your feedback , We are very sorry for the inconvenience. A team member will be reaching out to assist you with reviewing your results and to make sure you have the correct contact information moving forward. Please know that we have a call center available Monday through Friday from 9 AM to 7 PM, and our team is always ready to assist you. -10X Health Support Team
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MARK R.
Sep 19, 2025
GREAT PRODUCT
GREAT PRODUCT, BUT THE WEBSITE NEEDS TO BE MORE USER FRIENDLY. MY WIFE HAS HAD TROUBLE UPDATING HER MONTHLY PURCHASES.
Response from 10X Health SystemSep 19, 2025
Hello Mark , Thank you for your feedback—we are so glad to hear you are enjoying the product! We also appreciate your note about the website and how it could be more user-friendly. I am sorry to hear your wife had trouble updating her monthly purchases. We will have a team member reach out to make sure she is fully taken care of regarding her purchase. -10X Health Support Team
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Stephen V.
Sep 19, 2025
Could never merge my accounts
Could never merge my accounts. Constant turnover of people as well as a very confusing organization.
Response from 10X Health SystemSep 19, 2025
Hello Stephen , I am very sorry for the inconvenience you experienced. I want to let you know this issue has now been resolved—your accounts have been successfully merged. A member of our team will be reaching out shortly to ensure you are fully taken care of moving forward. We truly appreciate your patience and the opportunity to make this right. -10X Health Support Team
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Thomas T.
Sep 18, 2025
I have been very pleased with my experience.
I have watched videos and have been following 10X for a year or so and finally took the first test. I was called and emailed, scheduled with a professional to review my results. I was so pleased, I took the blood test and then the optimal tests. I'm very pleased with the support on the phases I have completed. I have learned a lot about my genetic specifics.
Response from 10X Health SystemSep 18, 2025
Hello Thomas , Thank you so much for sharing your experience! We are thrilled to hear that after following 10X for some time, you took the step to complete your first test and have been pleased with the process. It is wonderful to know that the calls, emails, and professional review of your results have been helpful, and that you have since completed both the blood test and the Optimal tests. We are especially glad to hear that you are learning more about your unique genetic profile—that knowledge is powerful for taking control of your health. We truly appreciate your trust in us and look forward to supporting you through the next phases of your journey. -10X Health Support Team
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Aida
Sep 18, 2025
Order # 503529 Return
I contacted customer support on September 8th regarding a return for Optimize since I cannot take Iodine. I provided the requested information but have not received any response. I have sent several follow up emails with no reply.
Response from 10X Health SystemSep 18, 2025
Hello Aida , Thank you for following up, and I sincerely apologize for the delay. Your case has been escalated to our Clinical Team, and these claims take time as we investigate the reported symptoms and confirm with the lab that there are no issues with the lot number. Please know we have not forgotten about you and have submitted a refund for your order that will reflect in 5-7 business days—we are simply awaiting the official findings so we can provide you with a clear resolution. I understand how frustrating this wait has been since your first contact on September 8th, and I appreciate your patience. We will update you as soon as we receive confirmation from the lab and clinical team. -10X Health Support Team
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John A.
Sep 18, 2025
terrible service but great at marketing…
terrible service but great at marketing and selling the product. need both to get positive ratings from me
Response from 10X Health SystemSep 18, 2025
Hello John , Thank you for sharing your honest feedback. While we are glad to hear you found value in our marketing and product information, we are truly sorry that your service experience did not meet expectations. Providing both excellent products and outstanding service is very important to us, and we take your comments seriously. We will have a team member reach out to you directly to gather more details about your service experience. Our goal is to make sure you are getting the most out of your purchase, and your input will help us improve. -10X Health Support Team
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Ed D.
Sep 18, 2025
misleading information
misleading information. $119 consult was advertised as 1 hour...reality is only 20 min. report of my results are so confusing, I cannot understand anything and I have two masters degrees...
Response from 10X Health SystemSep 18, 2025
Hello Zach , Thank you for sharing your feedback with us. I am truly sorry to hear that your experience did not meet your expectations. The consultation is designed to provide additional context, answer questions, and help turn the report insights into practical steps for your health journey. I understand your concern and will be sharing this with our team to ensure we continue improving the value we provide. Your satisfaction is very important to us, and we want to make this right. A member of our team will be reaching out to walk you through your report and answer any questions. Our goal is to ensure you feel confident and get the most value out of your results. -10X Health Support Team
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Brice C.
Sep 18, 2025
Just starting the program.
Just starting the program. Excided to proceed.
Response from 10X Health SystemSep 18, 2025
Hello Brice , We are so glad to hear you are getting started! Your excitement is contagious, and we cannot wait for you to experience the benefits of the program. Our team will be here to support you every step of the way. -10X Health Support Team
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