D W.
Dont bother...look elsewhere.
Asked support a question, and they got back to me right away with a free 15 minute consult call, using calendy. I booked call, got the confirmations, and planned it in my day. No call. No reply to my follow up to support. TWICE. I booked another call a few days later. Changed my schedule, and was available for the call. No call. Again. Emailed support, again. no reply. Again. Few days later...emailed support one more time...no reply. Glad I didn't jump in and order, as I'm going another direction.
Response from 10X Health SystemNov 19, 2025
Hi there, Thank you for sharing this experience with us, and we’re very sorry for the inconvenience with your scheduled calls. We understand how frustrating it is to set aside time in your day and not receive the expected follow-up. We’ve shared this internally so we can review what happened and prevent it going forward. If you’re open to it, we’d really like the opportunity to connect you with one of our senior team members to personally assist you and ensure you get the support and clarity you were originally looking for. We truly appreciate your feedback, as it helps us improve, and we hope we have the chance to make this right and support you on your health journey. —10X Health Support Team