Jesus T.
Placed an order
Placed an order. Immediately asked for the order to be cancelled. I was planning on ordering more items, was denied the cancellation. Even though it states in the refund policy as late ng as the item hasn't shipped.
Response from 10X Health SystemDec 16, 2025
Hi Jesus, Thank you for your feedback, and I am sorry for the frustration this caused. Once an order is placed, it is processed very quickly to ensure timely delivery, which can make immediate cancellations difficult. Your feedback is important as we continue working to improve the experience. A team member has reached out to assist you directly, and we are here to help however we can moving forward. -10X Health Support Team




