101domain Reviews | Read Customer Reviews of 101domain.com

101domain Reviews | Read Customer Reviews of 101domain.com

101domain reviews

717 approved reviews, newest moderated first

Tim F.
Sep 27, 2021
Great assistance
Great assistance. Very easy. Looks like it is resolved quickly.
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jack L.
Sep 22, 2021
thanks good customer support
thanks good customer support
Response from 101domainSep 22, 2021
Hi Jack Lee, Thank you for bringing this to our attention. To finalize your complaint, please complete our abuse complaint form here, https://www.101domain.com/report_abuse.htm. We take complaints very seriously and our team will begin investigating the offending domain once we receive the completed abuse form. Best regards, 101domain
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Hassan
Sep 17, 2021
good and responsive
good and responsive
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Antony
Sep 16, 2021
Transferring emails
Transferring domain and emails is a little tricky. Your team was not only very helpful, very patient, but also very competent. Chris M helped me yesterday evening and was excellent. Today Jemima K helped and was fantastic. What an awesome team and it makes me even sadder to be hopping over to an alternative domain host (a non-Google platform). I wish both Jemima K and Chris M the very best. Many thanks indeed for helping me out of a fix.
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Odion
Aug 23, 2021
Hsuan was willing to help.
Hsuan was willing to help even willing to push the support ticket created to the team responsible for my case.
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Wolfgang
Aug 11, 2021
Lost two factor now im lost...
Got a .sh domain moved from nic.sh as they transferred their business to 101domain. Few days ago I got a email about a ticket, couldn't login because lost my two factor (new mobile phone). Submitted my question about the lost two factor on the website contact form. Got a response few days later that I need to email passport or drivers license and "the last 2 transactions". I send them my drivers license and what ever they call "last 2 transactions" screenshots and never heard anything from them... even when asking what's the status and if they need anything else. So I have I domain I cannot manage and a open ticket about I have no idea... that's not what I call good customer support.
Response from 101domainAug 11, 2021
Hi Wolfgang, Thank you for your patience in this matter. Our primary method of resetting two factor authentication is verifying the answer to your security questions over the phone. If you opt not to do this, we do request further information to verify you. Account security is our primary concern. However, someone from our support team dropped the ball in not responding to your email and we have addressed this with that team member directly. We see our team has since corrected the issue and you have access to your account. We apologize this was your first experience with us but your feedback helps us improve and we hope that you will see that moving forward. Best regards, 101domain
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Medici D.
Aug 2, 2021
Karina was extremely helpful
Karina was extremely helpful, going well beyond just answering questions to help us get a serious domain registration problem resolved while we talked.
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Jana K.
Jul 25, 2021
Best Customer Service I've Had in a While!
We lost track of where and who owned our domain name when suddenly we couldn't get email or look at our website. I called the emergency number and within a 1/2 hour Lauren called me back and resolved the issue and we are back up. Best customer service I've had in quite a while!
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