zZounds.comReviews of zzounds.com

I will have to agree with the others on here because I went thru the same thing as far as the false advertisement and shady business practices. I've never seen a business that is this unorganized and that blatantly lies like this company does. Incidentally, AMERICAN MUSICAL SUPPLY AND zZOUNDS IS THE SAME COMPANY, HAS THE SAME NEGATIVE 2.2 STARS, AND THE SAME COMPLAINTS! I feel people need to beware of this and not fall for the same company with a different name. They have the exact same issues and the exact same false advertisement.

I ordered a guitar from these guys, long story short, they shipped it to the billing address rather than the shipping address. I notified them immediately after receiving the confirmation e-mail, they said it was too late to change it. The guitar arrived, I tried to get a label to send it on to where it was supposed to go in the first place, they said they couldn't do that, it would need to be returned. I asked for a return label, they told me since nothing was wrong with the guitar, I'd need to pay the postage to have it returned, which was around $100. I ended up selling the guitar and ordering from another company. Absolutely the most disorganized group I've ever dealt with.

I ordered a guitar from ZZounds. When I received the guitar the pickup selector wasn't working and neither was the mode selector for that model guitar. When I called them about it they were unsympathetic and just didnt care. They offered me a refund and that was it. They didnt not offer to fix the problem. The problem with this place is that they dont check their guitars before they ship them, otherwise they would've heard that there was an electrical problem. ZZounds is TERRIBLE. Dont waste your time and money with them!

So, I've had multiple purchases from zzounds over the years. Things were pretty good before it wasn't. Their customer service has gone to hell. I've noticed it on several occasions. Just rude and obnoxious. Not good at all. I've tried to just deal with it until today. I stuck my neck out by suggesting to my roommate he should get his own account. Big , BIG mistake. There was an initial snafu in the application process that turned into an utter nightmare that they refused to get past and move it all forward. Nick, a supervisor, and others during this long drawn out ordeal acted like they don't have any common sense. The word idiot came to mind. Everything combined has become way too much. Adios, Zzounds. You just lost a terrific customer. A loyal customer. A Customer who helped keep your business open all of these years. If you will treat my roommate in such a poor manner, you will do it to me. That is not happening. Keep losing customers, old, and new, well it is pretty easy to figure out what happens next. A shame. A real shame.

About a year ago I had applied for their ”no credit check” installment plan. I was denied with no explanation. Fast forward to a few days ago and my new order gets cancelled again. I'm super frustrated with their “no credit check” automatically approved payment plan. Its B.S. I tried American Music Supply and was approved and currently enjoying my new equipment. I will never try to do business again with zZounds!

Tried ordering from here & order kept getting canceled due to “verification reasons.” Placed 5 different orders.. Everything matched up the same as my banking info, address & so on which they require, yet order still resulted in cancellation… Terrible service- Wouldn’t recommend… Went to Sweetwater instead - Service was smooth & speedy (shocked as it being holiday season).

Zzounds is the most unprofessional company I've ever dealt with. They told me they'd give me a deal on an item then sold them and backed out of our deal leaving me high and dry with a gig coming up. Worst company to work with when looking for gear.

I admit I have had bad credit for a while due to school loans and not being able to work due to illness, so when I saw their ad for no credit check on certain items it caught my eye. All I wanted was and $89 hard case for my guitar, and to pay it off in four payments to start rebuilding my credit, maybe. They canceled my order, never let me know why, and just said there was something they couldn't verify. When I asked them how am I to give verifiable information if I don't know what they can't verify? They said that was handled by a separate company and wouldn't tell me who they were. Here are my suspicions. Now they have my card number and information. Even though they say no credit check that's crap. They do and won't tell you. They probably do some nature of soft check so it won't show up as a credit check. I think they are crooks and recommend no one do business with them ever again. There are just too many questions.