Scott
These guys have always been great
These guys have always been great. I ordered my first guitar from them in 2018. Since 2018, I've bought 31 guitars, not to mention a few amplifiers, pedals, and numerous orders for strings. I have bought their Minor Blemish guitars several times at a significant savings, and only had to send one back as the defect was unacceptable. I returned it on their dime and was refunded with no problem. Most of the time, there is no visible defect that I can find. I've also bought warehouse resealed products too that were perfect. I bought one guitar that was listed as warehouse resealed that actually had a problem. When I couldn't get the parts from the manufacturer that I needed to fix it, Zzounds let me return it to them, and they sent me a brand new guitar, and let me keep the discount. I don't have the best credit, or at least I didn't when I made my first purchase. However, I have always paid my bills with them on time. During the Pandemic I had to have a surgery, and needed to cough up a lot of cash up front before they would even do the surgery. I called them and explained my situation, and they pushed my payments back a couple of months. It was really helpful. No fees or interested when I resumed after the surgery. I recently paid off my Zzounds account, and bought a high end Gibson on an 18 pay. They even discounted the guitar for me. I see a lot of hate on the internet from people, and it usually involves the person not making their payments. If you can't make a payment, just call them. They will work with you.
Response from zZounds.comJul 11, 2025
Thanks for your review! We're happy to hear you've had a good experience and we appreciate working with you.