zZounds.comReviews of zzounds.com

Dude they sent me the wrong guitar TWO TIMES IN A ROW. If i'm paying over 1000$ for a guitar you would think they would SHIP THE CORRECT ONE

I have purchased musical equipment for years from zZounds. They do have limited inventory and being impatient as I am, I am always excited to receive my gear ASAP. In most cases, I do receive my items the next day. However, not always. My last two purchases, which were made on a Saturday clearly indicates I would receive my item on Sunday. The last two times, I received notification that I would not receive my item in Sunday but on Tuesday. Tuesday is not Sunday just as much as Sunday is not Tuesday. My concern as insignificant as it may seem to the masses and to zZounds is that when I made the Saturday purchase before a certain time, I would receive the item on Sunday. It was stated on the add for the item. The item I located maybe 2 hours away from me, per the shipping details from FedEx. The agreement between FedEx and zZounds is between the two companies, but the agreement between me and zZounds is personal. zZounds has disappointed me twice as of late. I normally keep a $1,000.00 installment payment balance with zZounds which i will revisit where my money goes. Sweetwater continues to solicit me for my business, which I will strongly reconsider. zZounds has a niche with their very affordable and flexible payment options but that alone is not enough to keep me a solid and dedicated zZounds customer. I wish you all better luck. Keep rocking out! UPDATE 10/21/2025: it took zZounds over 1 year to respond to my review. No more!!

ZZounds cuts people's credit for no reason. I have made all of my payments on time and bought a few thousand dollars worth of stuff over the past few years. I went to use them recently and was told that I no longer could use a credit plan. Apparently, their "No Credit Check" plan does a soft pull, and they will deny you if your credit has changed while a customer. Most likely, they are not financing but selling your credit to a third-party broker that buys your paper. The profit they make is exactly as described by others' bad experiences. Selling used and poor-quality seconds as new at full retail prices. Companies sell "NEW" dealer returns as new merchandise. IE, Guitar Center sends a Gibson that's not quite right back to Gibson. Gibson sends it to ZZounds at a deep discount. They are not doing you a favor. That's for sure, financing B-grade merch at full retail price. That guitar that sat on the wall for two years at Guitar Center. Reboxed and delivered to your front door "as new." The stories of needing to send a guitar or other item back are 100% facts, not bots. Do yourself a favor and use a different company and or save your money.

This company will treat you like garbage. I have brought and paid for more then 10 expensive items on their payment plans, never had an issue with a late payment, every item paid off and on time. They just cut my credit limit in half with no explanation. They won't allow you to speak to their credit department. This is not how you treat a long time loyal customer. I had an order placed for a new item that they told me was approved only to have it canceled without reason a few days later. If I had been late with payments or had problems in the past I would understand but I have been dealing with zzounds for over 10 years. Total slap in the face with no explanation at all.

Absolutely everything went wrong, the website said delivery on Sunday, which would be my sons b-day, items weren’t delivered till Tuesday, terrible customer service will not buy from them again and will not recommend them.

I had the most disgusting and disrespectful call today with a manager name Burt. He refused to pull the recording from the original call but he’s arguing with me over notes that a representative left in the system and he refused to let me speak to another manager. I received two defective speakers and they want me to pay for the return shipping saying it seems like I just don’t like the speakers. Stay away from this company. It’s going down hill fast.

Utterly and completely idiotic. Three shipments of the same guitar, severely damaged in all cases, but different damages. One came without a headstock. No refunds, just shipment after shipment of garbage. Don't support them.

Zzounds are a very bad company to do business with, stay away from Zzounds they sell inferior items.