zZounds.comReviews of zzounds.com

They decided to use my bank account as a personal spending account and not take the charges off my balance. I had to lock my card and I have to get a new card. They stole 200 from me in 2 days and my balance did not go down Not even a penny.

They canceled my order without asking me or telling me why. When I called and asked what happened, they said it was because they "could not verify my information" like email address and delivery/billing address. The information I gave them was correct. They gave me no way to get the order reinstated and said they said any new orders would be cancelled for the same reason. Responding to their response, this was not an installment order. It was through PayPal, like they suggest I should have done instead. Making things up instead of actually explaining what went wrong seems on brand for them, sadly. Anyway, I guess they don’t want to take my money, which is fine because I don’t want to give them my money after they treated me like this. Mistakes happen. Refusing to fix them is the problem.

I just had to cancel a gig and am trying to cancel a order for a wireless headset system because of false advertising, a kind of bait and Switch by ZZounds online ordering which is costing in lost wages and reputations and having to pay for gear I won't be able to use now. I was Told I had been approve to purchase a Mackie Showbow portable PA system and there would be no credit check. This was stated repetitively on over a dozen times that I rechecked while looking up other gear and finalizing the gig. When I went to pay all of the sudden the offer had change to me paying a large first payment to get the original monthly rate. I thought well, that's a bait and switch, but then it offered a high monthly rate with no large first month payment. I agree, enter my info including my card info, recieve email confirmation with order number, tracking info and payment confirmation. a few days later I was ordering some other gear for gig and went to check my balance when I notice that it was the same as before I placed my ZZounds order, I checked my order to see it had been canceled. After finally getting to a supervising he admitted that my order had probably been rejected because they can't perform a credit check on a Cash App payment, The fact that I was told that I was approve and there would be no credit check was all BS,. He argued that it wasn't a bait and Switch, I argued that it Was . All I know is that I'm screwed and after a decade of giving tZZounds business including three high in Resonators and a banjo, none of which were cheap, I will give no more.

Ordered a $1200 cymbal pack....They sent me the wrong one...long story short...I sent it back, they would not refund me because there were fingerprints on the cymbals, like WTF...Im not supposed to check out what they sent me??

Went to zzounds to purchase a guitar they had in stock that was being discontinued. I wanted to take advantage of their financing options to make the purchase of my guitar simple. Boy was I mistaken. I went through the process of checking out, everything seemed to go smoothly, my order was placed. Received an email that my order was placed, thought nothing of it. A few hours later i receive another email the orders been cancelled. I message into their customer service and I’m told “oh it looks like an error try it again.”I place my order again same issue, I’m told to try again, so for a third time I try. Boom order is cancelled, this time I call into their customer service and I’m told the order now is flagged and I cannot use their financing for the foreseeable future. I know it’s not my credit score that’s the issue, so what’s the problem? The orders been attempted too many times and has now banned me from their financial system with no way of over turning it. The customer service rep informed me that I could still do a cash transaction, ummm hello of if I wanted to use cash don’t you think I would have done that first you walnut. Anyway paid cash for the guitar at guitar center everything went smoothly and had my guitar within 36 hours. Lost a customer who purchases a new guitar a month basically as I review and collect them.

A few days ago I bought a PRS S2 Standard guitar from this page in the "blemished" section and in the images it looked very normal and clean. Today when I received it I received an item with paint alterations in various parts of the body, with a repair of what seemed to be a blow near the output jack and they tried to paint it, on the front part of the body another black paint stain that covers almost half the body of the guitar since it is white which makes it more evident. Another crack in the union of the neck with the body. The worst thing is that I sent it to my international mailbox in Miami since I am out of the country and it arrived at my house in Colombia. I have no way to return it and I have lost my money. I recommend refraining from buying from this poor quality store that not only speaks badly of the United States but also of the degradation of service and experience so that I will never buy from you again. You are liars and you should withdraw from the industry.

I really don’t wanna write this review because this company is nice enough to offer a pretty good finance program but I have a massive problem with the Akai live 2 I bought that has the toxic chemical Diisononyl phthalate in it. For (1) it’s against the law, not to disclose this chemical and it’s not in the description For (2) It made me sick within 2-3 hours after it being in my house. Headache, coughing, mild seizures, swollen red eyes and throwing up. I sent multiple emails through out the night because I want everything in writing. (3) they don’t seem to be understanding the gravity of the situation, they offered me a normal refund which we are way past point of And they don’t seem to be making me a priority in their emails what so ever. This company broke the law when they didn’t disclose this certain chemical, I have it all on video. If I owned a company and sold something that was making people sick, I would be getting down to the bottom of the situation ASAP and doing whatever it took to make things right this company doesn’t seem to care at all. I could honestly use some help and possibly a lawyer.

Just bought an amp for the first time purchasing from them. I was unsatisfied with the amp so I filed a return same day I received it. Needless to say the $100 came out of my pocket for shipping it back with no help from them. Not worth the risk purchasing from them. No wonder they have you fill out a review before you get your purchase.