zZounds.comReviews of zzounds.com

It won't let me give it a zero? I won't buy even a pick from this garbage co.0amy ever again. Zero customer support! Neither will the hundreds of musicians I know as a concert promotor and club owner in FL! What good is a cancel button if it's slower than the delivery process? Then blamed me. Never again! Never again! Never again! And neither will the musicians I know! I know what the zz is for now- their customer service response! I started spreading the word!

Absolutely sucks. zZounds is dispersing credit now like the government does welfare. You want a better deal on equipment go to MusiciansFriend.com. They actually give you money back on everything you purchase. Avoid these clowns at all costs! Their credit department and customer service is terrible 😑

I highly recommend to don't do business with them. Their customer service stinks & so on. Pathetic

Make sure you read the small print of the contract or you'll be like me having to postpone it mom cancer treatment because they as in zzsounds forced a transaction to get money out of ur account and overdrew it by 600 to pay off equipment and nothing in this world they cared they didn't but they was happy they got there money but I'm here mom has to wait for me to build up my mom again cause I'm negative 600. Also besides the regards to payments the email that was on file didn't have any attempts to reach out to me but of course they did no harm. They was blunt on the phone while I'm telling them about my account and they say well ur account is paid in full now. They're happy

Pitiful customer service. They will restrict or blacklist your account for simply responding to their attitudinal agents. There are plenty of music shops to buy from, and they’ll never see a penny from me again. EDIT/ ADDITION: Read their response. Total garbage. Sold me a faulty guitar, then dodged any and all return potential. They are the pawn shop of music stores and deserve to go bankrupt.

Zzounds charged my card 5 separate charges of $120.37 after they denied me when I applied to finance a guitar. I called zzounds and asked them to reverse their mistake and they told.me no. I asked for the owners contact info, customer service refused to give names or contact info. They took more than $600 from me that I never authorized and I dont have a guitar to show for it either!

After 3 years and close to $20,000dollars. I can not order from Zzounds anymore because of an order they failed to deliver. I ordered a Telecaster PlayerII paid for overnight shipping. On the third day after I had called for the 2 days prior to find out the hold up. It was never delivered because Zzounds requested it be sent back because I simply told them there customer service has gotten to be a waste of time! I never missed a payment nor was I ever late. I actually paid everything off early and I can show my history if anyone doubts it. Because I told a customer service rep teir service was worse than a garbage dump, they decided to BAN ME FROM PLACING ORDERS! Which is fine I will make my purchases at SweetWater where you ACTUALLY GET YOUR ORDERS ON TIME AND UNDAMAGED! CUSTOMER SERVICE HAS BROUGHT ZZOUNDS TO A COMPANY I WOULDNT RECOMMEND TO ANYONE! ALL of my clients at my studio used them on my recommendation. THEY WILL NO LONGER BE ORDERING FROM ZZOUNDS AS WELL! As you can see from there reponse THEY WHERE UNHAPPY I TOLD THEM THEIR CUSTOMER SERVICE IS DESTROYING A ONCE GREAT COMPANY! THEY CHOOSE TO BEAR NO RESPONSIBILITY FOR GETTING CUSTOMERS TO BEING UPSET! BUT LIKE I SAID SWEETWATER GUARNTEES ORDERS REGARDLESS, YOUR NEVER TOLD "ONCE WE SHIP IT IT IS NO LONGER OUR RESPOSIBILITY"

Again shipping was late, evidently my order was not shipped promptly as expected. They promise 2 days , took 5 days. Ordered tues evening , said it would be there fri.. I know it was new years week but should have gotten it late Friday. Then I could have enjoyed my purchase over the weekend. If they had shipped it on wednesday. But evidently they could care less.But FedEx does it again. I ordered express shipping on a previous order , they delayed my shipment , showed up finally 5 days later, lost my express shipping charge. No follow up or anything. Course they will say it's FedEx fault. Just be prepared for disappointment in order propness. I called customer service but got a snippy female with no care or sympathy, just be prepared for disappointment. They say returns are free. I had to pay for my second one because I was not happy with 2 orders. Seems like false advertising to me. As of right now I will do business elsewhere when I need a guitar. I had bought 3 other items from them before, this makes 5. Now frustration sets in. Just be aware of lack of professionalism.