ZyrenZyren is a skincare brand that focuses on delivering advanced, science-backed formulas for firming and anti-aging care.
Zyren (zyrenofficial.com) has 445 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Nicola P.
I’ve been using your neck cream for three weeks & I can already see the improvement in my skin!
Response from ZyrenAug 2, 2026
Hi there! Thanks so much for taking the time to share this 💜 it means a lot to us.
Louise M.
Very fast response
Response from ZyrenJul 28, 2026
We are so happy to hear this and truly appreciate your kind words! 😊 We always want to make sure our customers are taken care of! 💜
Melanie P.
I developed an itchy red rash within an hour of using the cream on my neck. I have never reacted to any other cream in the past, so I was quite surprised. The company gave me a full refund after requesting photos of the rash, which was a relief.
Response from ZyrenAug 2, 2026
Hi Melanie, thank you for saying so even in a difficult review — we can see your refund went through on 21 July. A reaction within an hour is horrible and we are sorry it happened. If the skin has not fully settled, please do see a pharmacist. You do not need to do anything further with us; this one is closed on our side.
Anne A.
The support team are brilliant , but having a lot of trouble receiving my order
Response from ZyrenJul 28, 2026
We are so happy to hear this and truly appreciate your kind words! 😊 We always want to make sure our customers are taken care of! 💜 We hear you on the delivery updates and we are sorry about that — we will absolutely try our best to improve communication on that front next time! 😊
Anita L.
Ordered the advertised neck cream which I was very excited to start using after reading all the positive reviews.Unfortuneately I had a very bad reaction to this cream and so had to discontinue using.I emailed Customer Services telling them about this.They responded very quickly and were very understanding offering me a refund which they processed pretty quickly and of which I have now received.Excellant Customer Service ! Thank you
Response from ZyrenJul 28, 2026
We are so happy to hear this and truly appreciate your kind words! 😊 We always want to make sure our customers are taken care of! 💜
Karen B.
Did not recieve my order..Zyren have emailed me after investigateing the situation to explain its been lost with the carrier and offered to either reship my order or recieve a refund I still want to try out zyren but as going on a 2 week holiday and live alone would not be home to exept the goods so lel them know the situation which Sophie who has dealt with it agreed that refund would be best in my situation .which she is now dealing with.As i still wish to try this popular cream I will be reordering once back home.The replys to my emails have been sent within minutes of me sending so cannot fault this company for there prompt replys cant comment on the actual cream yet but sure I will once I do finally get to try it but guess its not there fault my order got lost but they have dealt with it very kindly and professionaly so shows there customer service is excellent and trustworthy
Response from ZyrenJul 28, 2026
We are so happy to hear this and truly appreciate your kind words! 😊 We always want to make sure our customers are taken care of! 💜
Lorna
My problem was solved instantly.
Response from ZyrenJul 28, 2026
We are so happy to hear this and truly appreciate your kind words! 😊 We always want to make sure our customers are taken care of! 💜
Gail
While it’s making my skin nice and soft and moisturised, I can’t say I have seen any real difference to my turkey neck.
Response from ZyrenJul 28, 2026
Hi Gail, thank you for being straight with us — soft and moisturised is not what you paid for, the firming is. Four weeks is genuinely early for the neck, but "no real difference" is worth acting on rather than waiting out. If you email us your order number we will make this right, whether that is more time on us or your money back. Either way you should not be out of pocket for a result you did not get.
