Amanda C.
Gives you the runaround
I’m fully verified and have been for quite sometime, and then I just put in for my first redemption request through them and they have requested additional information that I have provided -and they’re now requesting more. Sadly, I’m not hopeful that they will payout and this is just a scheme to draw out the process and never pay out. Will update if I stop getting the run around and actually get paid. Redemption was put in 8 days ago.
Response from ZumoSep 22, 2026
Hi Amanda. We are sorry that your first redemption has taken 8 days and caused this much frustration. To see which documents were requested and check the current status of your payout, our team needs to identify your profile. Please reply to the request we submitted via Trustpilot with your account email so we can investigate. ⚡ Zumo Team