MM
Terrible site
Terrible site with no player protection. You can only self exclude or time out for up to 30 days. They will not let you close your account. You need to respect the player.
Response from ZumoMay 8, 2026
Howdy! 🤠 Thank you for sharing this — player wellbeing is something we take very seriously out here at zumo.us, and we want to address this straight away. We are fully committed to responsible gaming and compliant with all relevant policies. Every player absolutely has the right to close their account at any time — no questions asked. If that option wasn't clear or accessible, that sounds like something went wrong and we sincerely apologise for that experience. We hear your feedback on the self-service account closure feature — it’s something we’ve already passed on to our team to prioritise and speed up. We want that to be as easy as possible for every player. In the meantime, please reach out to us directly at [email protected], mention your Trustpilot review, and we’ll take immediate action on your account — whatever you need. 🌵 Zumo.us Team 🤠