zulaykitchen.comReviews of zulaykitchen.com

Would have like to have 2 screws with the replacement wires I ordered. Lost the old screws while trying to replace wire. Not happy.

I ordered a new water reservoir for my coffee maker because the original one's handle broke (poor design ??). The replacement arrived today in a poorly packaged box. The water tank was obviously used and not cleaned; the tank was scratched on all sides, there were remnants of tape adhesive, and there were coffee grinds and other particles in the water filter and bottom of the tank.

Zulay Kitchen I purchased a Zulay Kitchen Milk Boss from my local mall. I wasn’t familiar with the brand at the time, but the packaging prominently advertised a “LIFETIME WARRANTY + SATISFACTION GUARANTEE” in large, bold letters. The box stated, word for word: “Purchase with confidence! This product comes with a Lifetime Warranty and Satisfaction Guarantee. If for any reason you are not fully satisfied, or if there is any problem with your product, we will make this right for you with a replacement or refund.” Based on this promise, I chose their product. Less than one year later, the Milk Boss stopped working. When I contacted Zulay Kitchen to file a warranty claim, I was told they do not honor the warranty unless the product was purchased directly from them—despite the fact that I still have the original packaging, proof of purchase, and receipt. Nowhere on the box does it state that the “lifetime warranty” only applies to direct purchases. I bought this product specifically because of the warranty advertised on the packaging. If that isn’t straightforward false advertising, I don’t know what is. Buyer beware. Don’t be misled by the warranty claims—this company does not stand behind them.

Ordered a Zulay Kitchen Coffee Machine for $900 within 90 days it stopped working properly. The company sent me a replacement part and about 90 days after that part was replaced the machine stopped working again. I called and asked for assistance, completed all the troubleshooting, even sent in the machine to be repaired and I had to pay for the shipping. After the machine was returned back to me it again stopped working. The company sent me a “refurbished” machine as a solution, and to no surprise that machine is also defected. Avoid this company and their products. Maria at customer service has been the only one willing to help that’s why they deserve a 1 star other than that it would be 0 out of 5. Horrible experience will never purchase anything again from them.

The product sent is as described, and I have no issues with the product. I did however have a less than ideal experience attempting to get in contact with and fixing issues with support staff. When I placed the order and payed with an automatic payment system, I acknowledge that it is my fault that the address was incorrectly sent through as my old one. However, I contacted staff immediately following in an attempt to either cancel the order or to get the address changed. I proceeded to try and contact staff two days following this mishap via emails and phone calls, to no success or response. By then the item was already in transit and I had to attempt to go to my old address to retrieve my item, which I was fortunately successful in doing. Only after I had personally retrieved my item on my own did I hear anything from the company, which basically just told me it was out of their hands and to “enjoy my item”, which I wouldn’t have even been able to get had I not taken matters into my own hands and been extremely fortunate that it wasn’t taken by the new tenants. Again, I acknowledge that the initial blunder was of my own fault, but waiting three days to get a response from support is not ideal.

I am writing to express my deep frustration and disappointment with the way my recent issue has been handled. I purchased a Zulay coffee Magia machine with the expectation of quality and reliability, but my experience with your customer service has been anything but satisfactory. After my coffee machine began malfunctioning, I reached out to your team seeking assistance. Instead of receiving support or an easy resolution, I was instructed to ship the unit back to you at my own cost—with no help, label, or alternative solution offered. This alone was disappointing, but the situation became much worse when the courier (UPS) damaged and broke my coffee machine during shipping. I am now in the middle of a claim dispute with UPS in order to be reimbursed for a machine that, frankly, should have been repaired or replaced directly by Zulay. This entire ordeal has been an absolute nightmare—time-consuming, stressful, and completely avoidable had your company taken more responsibility or offered local repair options here in Canada. It is incredibly disappointing that a company I once trusted has shown so little regard for its customers. A simple gesture—such as offering to replace the machine or assisting with the return—would have gone a long way toward retaining my loyalty. Unfortunately, given this experience, I am now forced to recover my loss through UPS insurance and will be taking my business elsewhere.

I would go zero stars but you don’t give that option spent $800 on a coffee pot had nothing but problems with it. Your team refused to step up and repair will never buy a product from your company again.

Cancelled order without telling me why. Took 4 days to get a response back after emailing to ask what had happened. No communication to ask whether we would like a different colour product. Poor customer service.