Cherish B.
Zulay customer service is awesome
My husband bought me a new Zulay frother many months ago and it stopped working. I contacted their customer service line by email showing the receipt and asked them what the procedure was to get a replacement. I received a response within 24 hours. They explained all I needed was to show proof with a short video my frother was not working. Almost a week later (I was very busy during this time) I received a reminder email from them. I thought this was very courteous. Most companies would have closed the claim from no response from the consumer, not Zulay, they asked me if I was still on need of my claim and I was grateful because I was so busy I forgot. I sent them a video attachment the next day and within 2 days of receiving the email proof, I had a new frother in the mail. No questions asked. Every correspondence, was well written and very polite and I will definitely do business with them again.