zTripReviews of ztrip.com

Sat through a group interview on 6/23/2026 and following interview spent over an hour completing the drug screen. I had notified Gunnar Strickland (Driver recruiter) that drug screen was completed, and I was awaiting the email to approve to do background check and continue the next steps (5 total) on the handout given with the DOT drug screening paperwork given when sent to get drug screen. I emailed Gunnar the next day as I had still not been emailed and also had some questions about the leasing required for the driving position ($50+ a day if you drive your car and $80+ a day if you drive a company car) as I was only planning to work M-F I needed to ensure both that I could be guaranteed enough trips to actually make money to cover the lease and profit each day and that you only paid the lease on days you work, but again no email response so I called again and left a message with Tammie who also apart of driver recruitment for the company and no call back, so I called on 6/30 and got a text message from Gunnar saying he was in a meeting so I responded about awaiting to move forward and that I emailed with questions did he receive it and again no response so on 7/3 after a couple more days I called and left another voicemail and later that day got yet another text saying "in orientation is there something I can help you with?" so, I text back I am still waiting to complete the next steps and have questions about the leasing program again he did not respond so, days later I left a voicemail on Tammie's direct line about the issues and days later I get yet another single text from Gunnar saying "I am at a funeral" I responded with condolences and he sent a thumbs up emoji. Days later I left 2 more messages one for each Gunnar and Tammie notifying that it had been over 3 weeks since drug screen and one of them should return my call. Neither responded so I called the regular company number to request a manager over the recruitment department and was sent to someone's voicemail of whom again has not returned my call. The point of all this is if the recruitment team and management team are so unprofessional and incompetent how can anyone be surprised the reviews for the company and current drivers are barely 1 star across multiple platforms you can review companies? There is a strong need for ride sharing and NEMT drivers and this pathetic company realizes that and sadly know that no matter the reviews people still need to get to appointments or places and even as a last resort for average consumers they get the calls for rides. Sad!!

I don't know if it was the car or the driver, but it smelled like farts in the car. It was disgusting. Also he made several driving mistakes which pissed of more than one fellow driver. VERY unprofessional.

Terrible experience and that was just on the phone. Never did get to the booking a ride with them. This was going to be my first trip with this service and I had some general questions about the company, its drivers etc... The agent didn't seem to understand what I was asking. I wanted to know if the drivers were bonded, things like that and he just kept saying that they would call when they were on the way. He just kept telling me he would book my trip.

If I could give less stars, then I would. This is the most unreliable cab service I have ever seen or used. You can set up a trip one month in advance for a certain time, and when that date and time arrives, you might be still waiting for hours. It is insane that they are still in business. You can be more certain to get there on time if you booked public transportation across town.

Unfortunately, no 0 reviews available. ZTrip is a taxi service, not a ride service like Uber. You don't get a price to start. I have arthritis, and it cost me $5.17 just to get in the Car. Going home from an area where Uber has never charged me more than $35, ZTrip's total was $83! The driver didn't take the straitest route. 1st ZTrip was my last.

Booking a ride on Ztrip a day earlier does not guarantee you a ride. This cab service is completely unreliable. Best to walk, take a bus, or ask a friend or you'll have to repeatedly cancel appointments.

If i could give them negative stars I would. Took a ztrip from Pittsburgh to morgantown. Total with tip was 300, but the driver ran my card a total of 5 times. Telling me the first four didn't go through. Until he tried it a "diffrent way", which worked. Next day my account has 5 charges for 300 dollars. Apparently he was using his "square" account to run the first 4, which later went through. Trying to speak to someone who can help resolve the issue or at least help me identify the driver is proving to be near impossible, even though I have the cab # and exact times of pickup and drop off. No one at customer service or administration answer calls or return messages.

I'm driving, a car approaches from behind me as I'm moving over into the right lane. The elderly woman driving the ZTrip car, license NE YUM230, CAR # 611, White Chevy Equinox. Friday, June 5 26 at apx 11:30am.The elderly woman's ego exploding in anger begins yelling at me because she didn't appreciate me driving or for some reason. She appeared unhinged and very angry. Not so sure she should be on the road with sane people with her state of mind.