Chelsey
Terrible customer experience
Terrible customer experience. They changed an item I bought to on sale after I purchased it and refused to refund me when I tried to return it (or even give me an in store credit!). My receipt shows no discount or final sale and once I forwarded it to them, they refused to answer my emails. At no point was it listed as on sale or final sale.. the price was cheaper than other websites because the TAGS HAVE BEEN REMOVED. This place is a scam - do not buy!
Response from zoom-boutique.comAug 20, 2022
Thank you for the feedback, really sorry to hear you are not happy. Here we try to help, after checking the conversation with you, it turns out you placed the item which is on sale since July 2021. The original price is 695$, but you only paid 385$ plus standard shipping fee 10$. You can also find the original price on the brand company website. It's impossible to "change" it to sales after you place order, as we are not able to foreseeing who would request return. We did reply you asap for each of your request within half business day, and we also explained we don't accept returns for sales or discounted item, (you should have read and agreed with our store terms on our return policy before placing orders), but we do accept size exchange, if it doesn't fit you, we are happy to help you exchange to a fitted size, however you didn't answer us. If you like to exchange, we are still happy to help, please contact us by email or online chat and we can arrange it. Any other questions please feel free to let us know. Thanks a lot.