They had the dress I was looking for and shipped quickly
They had a very difficult dress to find. Shipped promptly and followed up when I had communication issue with Aramex.
AM
AM
Avoid. Not worth the “discount”
Anything that is discounted (which is everything on their website) is NOT included in their return policy. It’s a nice little loophole for them to not have to give refunds. If it’s a sizing issue, then you can only exchange if they have the size you want. Otherwise you cannot return an item or exchange it for another item or get a refund. Buyer beware.
Response from zoom-boutique.comJun 30, 2026
We are genuinely sorry that our store was not the right fit for your expectations. However, we would like to clarify our business model for future customers.
Unlike large online retailers that build the cost of free returns and “try-before-you-buy” shopping into their prices, our business operates differently. Our goal is to offer authentic designer fashion at the most competitive prices possible. To achieve this, we do not include the substantial costs associated with unrestricted returns, multiple-size ordering, and free fitting services. This approach also helps reduce unnecessary shipping and waste, making it a more sustainable model.
For this reason, our Return & Exchange Policy is intentionally different from that of major retailers. It is clearly published on our website before checkout, and every customer agrees to these terms before placing an order.
When you first contacted us, you requested a return because the UK 6 did not fit. We immediately explained that, in accordance with our policy, we would gladly exchange the dress if your required size was available. You then requested a UK 10. Unfortunately, that size had already sold out. We did not refuse an exchange—we simply no longer had the requested size in stock.
You later asked to exchange for a completely different item. As also stated in our policy before purchase, exchanges are only available within the same brand and are subject to availability.
Describing this as a “loophole” is therefore inaccurate. Our policy was never hidden or introduced after your purchase. It was available for review before checkout, accepted during the ordering process, and consistently applied afterwards.
Our store is designed for customers who are already familiar with their sizing or who are comfortable shopping under a pricing model that prioritizes exceptional value over the extensive return services offered by large retailers. That model is not suitable for everyone, and we fully respect that. However, leaving a negative review because we honored the policy that was clearly disclosed before the purchase does not accurately reflect the service we provided.
As we state on our website: “While we cannot accommodate every return or exchange, we value you and will always be reasonable. We ask that you do the same.”
GA
Gail
Excellent customer service
I had seen a photo of the dress I wanted to purchase & I searched & searched online for it. I finally found it on the Zoom Boutique website & purchased it from them. Unfortunately, I chose the wrong size & it was just a little too tight. They worked with me to get the one I had received back to them & to get the correct size sent out to me. And thru that process, I could tell they were a small company & that they emphasized customer service. They did everything they could to make sure I was happy with my purchase. It is apparent they strive to give their customers that “boutique” experience combined with online shopping. I really do love this company & next time I am looking for something special, Zoom Boutique will be the first place I go!
SH
Sharon
Great
Great selection of items. Alex was very helpful in providing advice.
RY
Ryan
Company refuses to refund defective item
Do not buy from them - this boutique is extremely dishonest. They sold me a defective dress, with the sequins and the threads falling off, which I reported within 7 days. They did not offer me a refund as they claim their return policy only allows 48 hours to report a defect, even though their website says return requests can be made within 7 days. I was also out of town when this package was delivered, it was late to arrive and I didn’t even open it until days later. Plus, some defects require further inspection as they aren’t obvious upon first glance. They did offer me a replacement but why would I be confident in accepting a new item when the quality of the first item is so poor? I opened up a dispute with my credit card company and they’ve accused me of being a scammer who is trying to “keep the dress and the money”, but I don’t even want the stupid dress! I just want to send it back and get my money refunded! What a joke.
Response from zoom-boutique.comApr 11, 2025
Thank you for your review and feedback. We truly value every customer's experience and take all concerns seriously. After carefully reviewing the details of your order, we would like to clarify a few important points:
1, Delivery Timeline:
You placed your order on December 21, 2024, choosing our complimentary economy shipping to Canada. As stated on our website and confirmed at checkout, this method requires 3–5 business days for order processing and 15–20 business days for international delivery. These timelines exclude weekends and public holidays (including Christmas and New Year). Based on this, the estimated delivery window was between January 24 and January 31, 2025. However, according to tracking records, the package was delivered on January 8 — nearly three weeks earlier than expected.
2, Defect Report Period:
Our return and defect policy, which is available on our website, requires customers to report any defects within 48 hours of delivery and to return the item within 7 days. The item was delivered to you on January 8, and your first report of the issue was received on January 15 — 8 days later. Unfortunately, this falls outside our reporting timeframe.
3, Refund and Communication:
Upon receiving your message on January 15, we responded promptly the following day, on January 16, asking whether the original tags were still attached so we could proceed with a resolution. We did not receive a reply from you after that. Instead, a dispute was filed with your bank. We submitted all relevant communication records and shipping documentation to support our case, and the dispute was resolved in our favor. If your intent was to resolve the matter in good faith, we believe continued communication with us would have been more constructive than initiating a chargeback.
4, Terms and Conditions:
We also noted that you read and accepted our shopping terms prior to your purchase — including subscribing to our newsletter to obtain a discount code, and applying the free economy shipping option. This indicates a clear understanding and agreement with the conditions presented.
That said, we remain committed to customer satisfaction. If the item is still unworn and the original tags are intact, we would be happy to offer a free replacement. Please respond to our previous message so we can proceed accordingly.
We hope to resolve this amicably and thank you again for your attention.
MW
Matt W.
Do not buy from this merchant
Do not buy from this merchant, it's not worth it. The time I spent exchanging and sending back the item on my own dime ($13.60) and they charged me a re-stocking fee. These folks are not in the business for the consumer, only for themselves and will not put you first! After much back and forth (several weeks and hours of my time), even sending them an exchange item to replace the original I purchased for $180, only to be told the item was no longer available (but still on their website), I was beyond frustrated. Do yourself a favor, and save your money, save your frustration!
KD
Katelyn D.
Customer service was awesome
Customer service was awesome. They made sure to respond swiftly. They were the last boutique I found selling a viral dress that was sold out everywhere. And they had it slightly cheaper than everywhere else too. They were able to help me with some logistics before the shipment was sent. All of their info is stated clearly on the website and they help if you have additional questions. 10/10 would recommend
RL
Robin-Lynn
Would buy again
I purchased a Nili Lotan sweater from Zoom Boutique and I am so happy with my purchase! All my questions were answered quickly, my order shipped quickly and the sweater is in perfect condition and I love it! I would not hesitate to purchase here again because I am so happy with the price and what I received.
