AM
Avoid. Not worth the “discount”
Anything that is discounted (which is everything on their website) is NOT included in their return policy. It’s a nice little loophole for them to not have to give refunds. If it’s a sizing issue, then you can only exchange if they have the size you want. Otherwise you cannot return an item or exchange it for another item or get a refund. Buyer beware.
Response from zoom-boutique.comJun 30, 2026
We are genuinely sorry that our store was not the right fit for your expectations. However, we would like to clarify our business model for future customers. Unlike large online retailers that build the cost of free returns and “try-before-you-buy” shopping into their prices, our business operates differently. Our goal is to offer authentic designer fashion at the most competitive prices possible. To achieve this, we do not include the substantial costs associated with unrestricted returns, multiple-size ordering, and free fitting services. This approach also helps reduce unnecessary shipping and waste, making it a more sustainable model. For this reason, our Return & Exchange Policy is intentionally different from that of major retailers. It is clearly published on our website before checkout, and every customer agrees to these terms before placing an order. When you first contacted us, you requested a return because the UK 6 did not fit. We immediately explained that, in accordance with our policy, we would gladly exchange the dress if your required size was available. You then requested a UK 10. Unfortunately, that size had already sold out. We did not refuse an exchange—we simply no longer had the requested size in stock. You later asked to exchange for a completely different item. As also stated in our policy before purchase, exchanges are only available within the same brand and are subject to availability. Describing this as a “loophole” is therefore inaccurate. Our policy was never hidden or introduced after your purchase. It was available for review before checkout, accepted during the ordering process, and consistently applied afterwards. Our store is designed for customers who are already familiar with their sizing or who are comfortable shopping under a pricing model that prioritizes exceptional value over the extensive return services offered by large retailers. That model is not suitable for everyone, and we fully respect that. However, leaving a negative review because we honored the policy that was clearly disclosed before the purchase does not accurately reflect the service we provided. As we state on our website: “While we cannot accommodate every return or exchange, we value you and will always be reasonable. We ask that you do the same.”