ZonliReviews of zonlihome.com

A Product We Love and Customer Service We'll Never Forget After years of struggling with traditional Western-style mattresses, my wife and I decided to try ZONLI's Japanese Floor Mattress along with one of their Tatami Mats. The difference was immediate. We started sleeping better, waking up with less discomfort, and genuinely looked forward to going to bed each night. Unfortunately, our dog—who is a wonderful companion but occasionally makes questionable life choices—destroyed our mattress during an anxiety episode. It was completely our responsibility, and we knew it wasn't something covered under any warranty. I reached out to ZONLI simply asking if there were any options available to help us replace it. Their response blew me away. Not only were they kind and understanding, but they treated our situation with genuine warmth and humor. Their team worked with management and provided a generous discount that allowed us to replace the mattress before I leave for Active Duty service. Great products are important, but great customer service is what creates lifelong customers. ZONLI delivered both. Thank you to the entire team for your kindness, professionalism, and for making products that have genuinely improved our quality of life. Highly recommended.

Excellent product and great price, more than I thought it was going to be cool. It is awesome.

Got the 2.5 inch one for camping. It folds up small, easy to pack. Also fine if someone needs a floor bed. I just throw it in the closet when not using it.

I’m not impressed. I bought the 6 inch full size mattress and it’s been about a month - the smell of the mattress still hasn’t changed. It’s so intense, I’m not able to sleep on the mattress. It gives me a headache and makes it hard to breathe. It sucks! I’d return the thing, but Zonli doesn’t provide full refund or help with shipping. I don’t recommend this product. Not at all!

Mom of two here, and this Zonli weighted blanket is pure magic. It has the perfect weight that feels like a warm hug. The kids and I love snuggling under it on the couch for story time, and it calms their high energy down almost instantly. Watching them drift off to sleep wrapped up together under this blanket—honestly, that peaceful view undoes all the exhaustion from my day. Best blanket I've ever owned, amazing quality and comfort.

I purchased a 2.5” shikifuton from Zonli and had a frustrating experience with their return process. The product itself is very thin and not suitable for daily use on a slatted bed (you can feel the slats through it), which I later learned is acknowledged by the company when compared to their thicker options. The main issue is the return policy versus what is communicated after purchase. The website suggests a standard return process, but after contacting customer service, I was told to repackage the fully expanded mattress myself and drop it off at FedEx, with a 20% fee applied. There was no clear confirmation of a prepaid return label in the initial response. Repackaging a vacuum-compressed mattress once opened is extremely difficult, and shipping costs for large items like this can be significant—potentially making the return impractical. Instead, I was offered a partial refund (40%) to keep the product, which feels like a workaround to avoid the return process rather than a transparent solution. I recommend that Zonli clearly disclose: * Whether return shipping is covered or not * The true difficulty of repackaging expanded mattresses * That thinner models may not be suitable for everyday sleep on standard bed frames Transparency upfront would help customers make more informed decisions

I ordered a battery operated heat blanket from Zonli. It was defective.Ineeded it for my dialysis appointments. I received it March 30th . I contacted Zonli April 3rd to see how to return it and get a refund. I never heard from them. NowcIm stuck with a heat blanket that doesnt work and out of 40 dollars. I ordered through Walmart app and they said it was from a third party and could not refund me.

I’m sure this company is a scam. The 4” classic floor mattress I recently received is a completely different color than advertised on the website, and the quality of the mattress is so blatantly misrepresented by their photos. This is supposed to be their “burro” color, and the internal is a thin flimsy piece of egg foam. I’m trying to return both the mattress and tatami mat that I ordered, and customer service has been a nightmare. Refusing to provide return labels, and insisting (“kindly requesting”) that I give it more time. Plus, they charge a 20% restocking fee if you’ve opened the mattress. I’m so disappointed I didn’t do more research on this company before I ordered. Big regret.