ZonliReviews of zonlihome.com

Response from ZonliSep 17, 2026

Dear Johan, Thank you for sharing your feedback. We are truly sorry — this is absolutely not the product experience we want for you. We have carefully reviewed your feedback, take full responsibility for this quality issue, and have shared it with our production team. We have also sent you a solution regarding the mattress cover via email. Please take a moment to check the email address linked to your order, and also check your spam or promotions folder in case it was filtered. We take your experience very seriously and sincerely hope this can be properly resolved. We apologize again, Johan. Best regards, Zonli Home Team

Response from ZonliAug 31, 2026

Dear Samantha, Thank you for your honest and detailed feedback — we truly appreciate hearing both the good and the bad. We're glad you're enjoying the bean bag, but we sincerely apologize for the stains on the tatami mat and the incorrect tag. This is not the quality we stand for, and we completely understand your disappointment. We've already taken this seriously: our warehouse team is conducting a full batch inspection to find the root cause and prevent future issues. Our dedicated support agent has reached out to you personally to resolve the tatami mat problem right away. We're also keeping a close eye on your mattress shipment to ensure everything goes smoothly. We truly hope to make things right and earn back your trust. The Zonli Team