Shaneisha
Excellent customer service
My experience with customer service went well. I reached out to see if I was within the 30 day return period for my product. I was not, but they still offered me a partial refund. I purchased a blanket that converts into a jacket. A friend of mine recommended it because I am always cold in our meetings. It charged well, but when I used it, I could not feel any heat. No matter the setting. At the higest setting, I began to feel heat in the pocket area after a few minutes. There wasn't any heat emitting from anywhere else on the blanket. I gave it another try a week or so later. Unfortunately, the same thing. I was told by the representative that their product only heats around the pockets. I was looking for heat all over.
Response from ZonliJul 22, 2026
Dear Shaneisha, Thank you so much for taking the time to share your experience. We're truly glad our customer service team could offer a partial refund even after the 30‑day window—we always want to support you as best we can. We also want to gently explain how our blanket‑jacket works. It's designed with heating elements mostly on the chest and back to keep your core warm, which is why you might feel heat more around the pockets and upper body—that's completely normal. For a cozier experience, we recommend adjusting the snaps and waist belt to fit snugly, and trying different heat settings. And don’t forget to give it a few minutes to warm up! We're truly sorry it didn't give you the all‑over warmth you were hoping for. Your feedback means the world to us, and we'll keep it in mind for future improvements. If you ever have questions or need help, we're just a message away—we'd love to hear from you. Warmest regards, The Zonli Team