Customer
Training session was good
Training session was good. Trainer was knowledgeable.

Zonar provides fleet management, telematics, fleet health, and safety and compliance solutions for commercial and public fleets to operate more safely and efficiently. The company provides personalized, human support at every stage from service and solution engineering, to installation support and unlimited training, to phone-based customer service 24/7/365 at any stage. More than 15,000 fleets currently use Zonar solutions, which include fleet management software, video and tethered telematics, electronic verified inspection reporting, predictive maintenance, real-time GPS vehicle tracking, AI-powered dashcams, driver coaching software, electronic logging devices, fuel management, discreet asset tracking and field service management. For student transportation fleets, Zonar also provides school bus routing and fleet management, student rider safety solutions and digital ridership tracking. Founded in 2001 and based in the U.S., Zonar serves public and private fleets in student transportation, state and local government, utilities, construction, transit, vocational, field service and commercial freight markets across North and Latin America. The company is headquartered in Seattle, Washington, with key offices in Latin America.
Zonar (zonar.com) has 267 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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267 approved reviews, newest moderated first
Customer
Training session was good. Trainer was knowledgeable.
Amanda Y.
Very well explained, A lot of helpful tips that I learned from watching this video. Seems pretty easy to use
Miguel
Helpful and interesting
John H.
Clear communication and great training on how to use devices
Response from ZonarJul 18, 2024
Thanks! We appreciate the great review John Harding. Let us know if you need anything. We're here to help. GPST Customer Experience Team
Mike J.
good instruction for the basics for the system. Working on getting started now.
Response from ZonarJul 18, 2024
Hi Mike, Please let us know if you need any assistance along the way! Thanks for joining the GPST family. GPST Support Team
PAG
Savannah did great! Very informative!
RJ
I have to say I am pretty unhappy with the way I was handled after many years of service with this company. My original unit which was paid for in full, had to be replaced since their new systems would not support it. I paid for the unit and after many additional years with them I received an increase in my service and asked to cancel. This was in April 2024. No response although they said they sent me an email in June which was never received. Today, 7/5/24 I received an email telling me I need to send back the unit or I will be charged for a unit that was replaced due to necessity. I would be charged $129 if I do not return it within 45 days. I’ve also discovered they have a pretty deceptive 60 day cancellation policy. So basically you cancel today they will terminate your service but you will still be charged two more months of service. I would understand being charged to the end of your cycle but two months? Very shady practice. I only had one vehicle with this company but after 15+ years I expected to be treated better.
Response from ZonarSep 10, 2024
The mobile carriers updated their networks and shut down their 2G/3G networks. We offered our customers the option to join our Included Device Program, which has a slightly higher monthly rate but includes the equipment for the customer to use. If a customer chooses to accept a device on our IDP plan instead of buying their device outright, the equipment remains the property of GPS Trackit. In the event they cancel the service, the device would need to be returned. The IDP includes a warranty for the life of the agreement. Yes, the agreed upon Terms do stipulate a 60-day subscription cancelation notice. Thanks, GPS Trackit Customer Support Team
Jessica H.
It was very informational and it was great to follow the steps. It was difficult to take notes on certain things because of the pace.