Hue LLCReviews of zipscanners.com

Had a bad experience with seller on eBay. I tried out zip scanner and the process was very fast and efficient. They were extremely helpful and answered any questions quickly. The product arrived new as advertised and was delivered early. I would definitely recommend them.

Great honest company,with help for any problems.

No Problems with my order

My initial review was quite favorable; however, I deleted it due to the negative subsequent interactions I had with the company. Essentially, my scanner was not programmed properly and, when Zip scanners was informed, I was first referred by the head of operations to the Whistler group and told to consult with them. When I complained about zip scanners not taking responsibility for their error, I was told that they were busy and did not have the time to deal with me now. Further discussions resulted in the head of operations promising to fix the problem and send me a newly programmed card to try it out. What I received was a blank card with brief instructions on how to program it myself. I then complained to the owner who said he knows nothing about scanners and programming. (Only in America can someone own and run a company who knows nothing about the product or services he markets. What a great system!!) Anyway, he said the head of operations was out of town and could not be reached. (Apparently, he went some place where text messages, e-mail, and cell phones don't exist.) When the owner refused to even try to contact the head of operations, it was apparent that he did not even want to get involved in dealing with the situation. Next, I complained about his attitude and then he said the head of operations was out of the country. (So, it seems that other countries also don't have text message, e-mail, or cell phone capabilities.) It appears most unusual to me that when a company is very busy, they would allow their main person to go away for a week. And, admittedly, the owner said that no one else there was capable of handling any more involved situations. Finally, after being put off for the third time and told to wait another week, I filed a dispute with PayPal. After exchanging a number of inane e-mails with the owner, I was told that I would receive my programming and start-up fees back that I had requested. In addition, I was initially told that they would also fix the programming issue as well due to the trouble I incurred. Then, that offer was withdrawn, and I was told by the owner that he had misspoken. I would just receive the fees back that I had asked for in the first place. It would seem that any extra service from them to make up for my aggravation, frustration, and inconvenience was something they could care less about relative to customer satisfaction! In my opinion, I don't believe they felt they were capable of programming my scanner properly and were trying to avoid future embarrassment! So, if you buy a scanner from them, good luck getting it programmed properly and lots of luck with the so-called "lifetime support". Once they have your money, don't expect any more from them. The head of operation's promises are worthless and the owner doesn't want to get involved or know about anything related to his business. Thanks to PayPal, I at least received my programming and start-up fees back!!

Really impressed with this company. I felt I got a fair price, an excellent product, and really great service. I originally ordered a Whistler 1040. Come to find out that model doesn't work in the city I live in, due to some special coding local police departments use. Nixon called me and explained the situation and suggested an alternative for me, so I upgraded to the Uniden BCD436HP with Pro-voice, 2 counties, and One Touch Start-up preprogrammed. I opened the box, turned on the unit, downloaded the databases for my counties and started scanning within 10 minutes of opening the box. This is my first scanner. While some reviews I've read say it's complicated, in the 2 days I've had it I've found a lot to be quite intuitive and easy to do. However, I'm not doing anything too complicated until I read the manual again, but for a newbie I'm already very satisfied. I'm very impressed with the quality of both the products, and service, of this company. Thanks again Nixon.

I purchased a TRX-1 from Zipscanners and had it programmed. All thru the process of getting the scanner to me I was contacted by their staff to make sure of what I wanted programmed. I have had a scanner from 1978 when you first did not have to have crystals to the last of the trunking analogues. Zip scanner is the first retailer that will help you even if you have never had a scanner. I will recommend Zipscanners to anyone as I know there is support to make the scanner work for you.

information hosted on website is not realistic, does not correspond with the reality...

It took awhile to figure out the scanner cause it is advanced, but wow it got shipped very fast and 3 days later after ordering it arrived, it was packaged very well, zip scanners is hands down the best scanner online store to order from.