Jason S.
Ziprent replaced the lockbox on our…
Ziprent replaced the lockbox on our property without telling us. Ordinarily fine but they left the new box unlocked so anyone could easily enter our tenants homes. Find a real property management company. These people just take $100 a month.
Response from ZiprentMay 27, 2023
Hi Jason - We sincerely apologize for the inconvenience. We understand how important the safety of your tenants and home is to you and I can assure you that it is equally important to us. As discussed on our call and through email ([email protected]), we are taking immediate action and getting the home rekeyed on our behalf. You asked us to not get the home rekeyed at this time as the tenants are okay with not getting it rekeyed. I've gone over the lockbox procedures with you as to why we have a lockbox onsite (for emergency use for vendor access/tenant misplaced keys/and during turnover for key handoff). We hope to hear from you soon about ways we can assist with your concern and ensure you and the tenants feel safe. While these situations are extremely rare, we take them extremely seriously and are ready to take immediate action out of our own pocket to resolve them.



