ZIP Moving & StorageZIP Moving and Storage provides relocation and storage needs. Our success is based on a foundation of highly trained workers and a committed management team. We are characterized by speed, skill, and above all, experience gained in the many years moving homes and offices. In addition, ZIP Moving and Storage offers a high level of professionalism through fair and respectful communication with clients so that both parties have a pleasurable experience.
ZIP Moving & Storage (zipmoving.us) has 491 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Loren
The moving technicians, Zack and Christian were professional, fast, careful with my items, and protected them very well. The representatives in the office were professional, patient and kind. The pricing was a good price.
Response from ZIP Moving & StorageAug 24, 2023
Dear Lorenzia, We appreciate your trust and faith in us with your move! Let us know when you need help in the future!
Peter
The moving crew was meticulous and very careful. They obviously take pride in their work and worked well as a team. They handled the big heavy stuff with ease and packed the truck expertly. I was very impressed with zip moving.
Response from ZIP Moving & StorageAug 22, 2023
Dear Peter, We’re so happy to hear you’ve had a great experience with Zip Moving and Storage. Thanks so much for your kind feedback. We wish to take this opportunity to say thank you for allowing us to be your mover of choice.
customer
I had a great experience, super easy to book and the movers were thoughtful with all the handling. Would definitely use again!
Response from ZIP Moving & StorageAug 22, 2023
Dear Catherine, Thank you for letting the public know about your positive experience with Zip Moving And Storage! We appreciate you allowing us to handle your move! All the best! P.S. Keep in mind that people who refer our company to friends and family can get $100 for every referral that uses our services for long-distance moves and $50 for locals.
Tom R.
Movers arrived and immediately started demanding more money, when I refused, they walked out never to return. I had to take the next day off from work and move with a uhaul. then zip would not give me a refund of my deposit.
Response from ZIP Moving & StorageAug 17, 2023
Dear Tom, I hope this message finds you well. We appreciate you taking the time to share your experience, and we're truly sorry to hear about the challenges you faced during your recent moving process with Zip Moving and Storage. First and foremost, I want to extend my sincere apologies for the inconvenience and frustration you experienced. Your feedback is essential to us, as it helps us identify areas for improvement and ensures that we provide the best possible service to our customers. To better understand the details of your situation and work toward a resolution, we kindly request that you reach out to our customer service team. Our team is dedicated to addressing your concerns and finding a suitable solution for the issues you encountered, including the refund of your deposit. Please contact our customer service department at 855-947-6543 at your earliest convenience. We're committed to resolving this matter promptly and ensuring your satisfaction.
customer
Communicative, reliable, friendly and they took great care of our items.
Response from ZIP Moving & StorageAug 16, 2023
Dear Heather, We take pride in knowing our customers are happy with our service. Thanks so much for taking the time to leave us this great review. P.S. Give you friends and family a stress free move and take part in our amazing referral program. You'll earn $50 for local and $100 for long-distance move.
Lisa
Zip Moving handled my local MD move this summer and I couldn’t have been more pleased with my experience. Tony was quick to respond to my request for an estimate & created one that turned out to be spot on with my input. Nathan, my move coordinator, reached out more than a week before my move to confirm the details & answer my questions, which made me feel good about my choice. My move team, Robin, Orlando & Fredo, was outstanding. Prompt, polite, & professional, they worked efficiently & treated my belongings with great care. I recommend Zip Moving & Storage wholeheartedly and will certainly use them again in the future!
Response from ZIP Moving & StorageAug 16, 2023
Dear Lisa, We could not be happier that Zip Moving and Storage provided you with a great moving experience. Thank you for sharing your review with us and the community. P.S. We use instagram for news on service and promo codes @zipmovingandstoragedmv you can follow us there.
William
Great workers, polite, fast and efficient. However, one piece was missing from my bed frame which made me give only 4/5 stars.
Response from ZIP Moving & StorageAug 17, 2023
Dear William, Thank you for taking the time to share your feedback regarding your recent moving experience with Zip Moving and Storage. We greatly appreciate your kind words about our workers' professionalism and efficiency. We're thrilled to hear that our team delivered a great moving experience for you. Your satisfaction is our top priority, and we're committed to ensuring that every aspect of your move goes smoothly and seamlessly. We apologize for the inconvenience you experienced with the missing piece from your bed frame. We understand that even a small oversight can impact your overall moving experience, and for that, we're truly sorry. To address this matter and elevate your experience to a 5-star level, we kindly request that you get in touch with our customer service team. Our goal is to make things right and ensure that any issues are resolved to your satisfaction. Please reach out to us at 855-947-6543 so we can gather more information about the missing piece and work on finding a suitable solution. Your feedback helps us improve our services, and we're dedicated to using it to enhance the quality of our future moves. Thank you once again for choosing Zip Moving and Storage. We appreciate your feedback and the opportunity to exceed your expectations.
customer
They did a good job moving furniture but the final cost was a lot more than the estimate.
Response from ZIP Moving & StorageAug 16, 2023
Dear Sophia, We truly value your business and are committed to ensuring your satisfaction with our services. We understand that you've had concerns regarding the pricing for your move, and we want to address these concerns in the best possible way. Please accept our apologies for any confusion or dissatisfaction you may have experienced. Your feedback is incredibly important to us, and we are dedicated to resolving this matter promptly. We want to assure you that we are fully invested in finding a solution. Our team is eager to collaborate with you to gain a deeper understanding of your concerns and come to an arrangement to improve your experience. To proceed, we kindly request a conversation to discuss the specifics of the pricing concerns you've encountered. This will allow us to gather all the necessary details and work together. Please let us know a convenient time for you to connect, whether by phone or in person. Our phone number is: (855) 947-6543.
