ZIP Moving & StorageReviews of zipmoving.us

UPDATE 9/8/2023: A satisfactory settlement has been reached by all parties. We had a long-distance move and ended up with broken legs on 1 bedroom dresser and 1 chest of drawers so they are both now just sitting on the ground without any legs, 12" lower than they should be. Accidents happen but they were very non-responsive when contacted about it. But the biggest issue is that when I booked, I was told that the price was based on the estimated number of cubic feet actually used. After a VERY detailed phone call my move was estimated to be about 2,300 cu.ft. I was told that would take up 1 full 26' truck and about 25-30% of a second truck, but I WOULD ONLY BE CHARGED FOR THE SPACE I USED. So if I used more than 30% on the second truck, I would pay more, but if I actually used less, the price would go down. When they arrived and did their on-site "visual inspection," they insisted that the cubic feet was going to be more like 3,175. Since I am an average consumer that doesn't deal in cubic feet day-to-day (or ever actually), I have no frame of reference to know what 2,300 vs 3,175 cubic feet looks like. You are kind of at the mercy of the movers, and assume they know better and trust that they are going to give you an honest assessment of what your volume is. It turns out they were able to fit everything into a single truck (vs. the 1 truck + 25%-30% that was originally estimated for 2300 cu. ft.) so imagine my surprise when my total was $2600 MORE than the initial estimate, even though I used LESS SPACE. Upon doing some additional research, an average 26' moving truck has up to 1,700 cubic feet of storage (which is all I used), but I was still charged for 3,175 cu. ft., a difference of almost 1500 cu. ft. that I never used, which amounted to over $4000 over! So either the lead mover that was in charge of assessing the load and ultimately charging the customer: a) was very bad at estimating the total cubic feet of items, b) has no idea how many cubic feet a 26 foot truck will actually hold, or c) intentionally inflated the number knowing full well that we didn't know the difference between 1700 cubic feet and 3200 cubic feet, especially since at no time did he call for a second truck, which suggests to me that he knew exactly how much I actually had). Either way, it's either complete negligence or extremely dishonest (or even both), and it inflated my cost significantly. After 2 months of contacting them for them to explain to me how my price increased when I actually used less space and how to file a claim for the damaged furniture, they eventually stopped responding to me at all. I would definitely NOT recommend Zip.

Zip did a great job. They were good with communication, they were on time, they took good care of the furniture, and they charged a reasonable price. The move was trouble free. Would definitely use Zip again.

We had a two day, six bedroom whole house move that was seamless. Not one item was misplaced or broken. After 18 years, we had many many many boxes and the movers were thoughtful and careful. We appreciate the special attention and care given to our items.

Please DO NOT HIRE THEM! They are THIEVES, THUGS, AND FRAUD. They are unprofessional, unreliable, and steal. They changed the time of move three times and when they showed up they were high and aggressive and hostile toward me. They broke my stuff, stole my jewelry in the closet and left the stuff in the driveway, and took off. Later the company changed the $600 unauthorized charges to my credit card, which was not on file. Do yourself a favor and DO NOT HiRE THEM. I am a senior citizen, and I truly believed they are horrible to treat the elderly with respect and steal from them because they think they cannot do anything to them. Help your elderly and avoid this company at all costs.

The movers were fast, precautious and very professional. The problem is the company overcharges.

Right on time. Hard workers. They never stopped working and were thoughtful and polite. Probably the best movers I have ever had.

Do not be deceived by the kind voices and very helpful manner the representatives seem to always want to help, it is a complete and told setup. I paid for full move, which I was told included a full pack, packing materials, delivery mileage, and unpacking (placing items on counter) and box removal. When the movers showed up on my move day only two movers showed up, which was my first indication that the move would have problems. The lead mover tried to tell me packing wasn't included in my move and he also told me that my items were under-estimated, and I would need to add 5000 more pounds to the estimated weight or my shipment almost doubling the price of the move. I asked to speak to a supervisor and was told not to worry the price was based on the weight of my items. I have collector's sneakers in the original boxes and was shocked to discover the mover did not pack my shoes boxes in a box. He instead taped the shoe boxes together in a bundle causing damage to the boxes and depreciating the value. So many corners were cut in packing my items. I know because after being told unpacking the boxes included in a full move, the day of delivery the movers were bringing my household goods in so fast I didn't have time to account and check things off. I asked why they weren't unboxing my boxes the lead mover said I didn't pay for that service. I asked to speak with a supervisor again and was told they would give me a discount but the movers couldn't perform the service because they were scheduled for another job. I say I was pissed is an understatement. I am a disabled veteran with a shoulder injury so there's no way I didn't pay for or ensure packing and unpacking were included in the move. The supervisor told me the someone in the QA department would listen to my initial phone call and if I was promised an unpacking of my items, they'd offer a partial refund. The movers assembled my bed incorrectly, broke numerous items in their rush to get done and overall, I was thoroughly disappointed. To top it off when I called to file a claim and discuss the unpacking of boxes that was not performed, I was told we don't even provide that service....Really! Liars and con artists who will break and damage your items. They quote and extremely reasonable price initially then add all types of fees and costs in later. Don't trust them and if they tell you you're paying for a full move or pack make sure everything included is itemized or you will be in for a surprise when they inflate and overcharge you for subpar service. AVOID, especially if you have a long distance move.

Super fast and efficient team -- came in under the quoted time. Easily moved our large items (heavy couch, cat trees, large flatscreen TV).