ZIP Moving & StorageReviews of zipmoving.us

Extremely disappointing interstate move. Damaged, missing belongings, inadequate staffing, poor communication, and unacceptable claims process. Our move was arranged by Interstate Moving Company and subcontracted to Zip Moving & Storage. Unfortunately, our experience with Zip was extremely stressful from start to finish. We paid for a half-pack service, but the crew was understaffed and unprepared for the size of the move. The driver arrived late, ran out of packing materials and used our supplies. I helped pack until approximately 3:00 a.m. The move was not completed within the scheduled timeframe, and our realtor had to provide access so they could return for belongings left behind. The driver arrived without the proper equipment to transport our golf cart, forcing us to hire another company. A very concerning incident involving an additional worker called demanding payment to driver. The driver was on the phone arguing with him, told me he needed to pay the worker or "something bad could happen" and was gone for hours. I was with my 9-year-old son and should never have been placed in the middle of that situation. No acknowledgment from Zip after reporting. Our belongings were placed into multiple storage units, handled several times before delivery and when we received our property a month later, we discovered numerous damaged and missing items. The claims process is equally frustrating. Items were denied as having "pre-existing damage" even though the company could not provide detailed original documentation supporting that determination. Other damaged items were denied because the company claimed its crew did not pack them, despite our paying for half-pack service and the movers handling, loading, storing, reloading, and delivering our belongings. We have completed multiple military-related moves. This one was not military. Never experienced anything like this. I would never recommend Zip Moving & Storage after this experience.

The expediter and the crew foreman were not candid. Half of the job remains unfinished, and the expediter Oscar, knowingly left me with a house not emptied. As of the moment we cannot locate certain art and kitchenware. At the very least, boxes were not marked.

**update - absolutley no updates or communication. We asked if there were any updates on our move and received a response of "no updates"**We used this company to move. They picked up our stuff after giving us very little notice of when they were going to arrive. They arrived at almost 6pm and moved until almost midnight which our apartment neighbors loved. Since they have picked up our stuff they have failed to give ANY updates on when it will arrive. They didn't label the boxes with numbers or scan stickers like other reputable companies. I've literally moved countries and my things arrived in shorter time with better communication. This company is awful. I've moved 10+ times and this is by far the worst. They keep saying ridiculous things like the truck is in the shop, we have too much stuff for a single truck (they picked it up in a single truck). I'm quite literally not sure if my belongings are ever going to show up and if everything will show up. Pick a different company because this one is unprofessional and disorganized.

They quoted me an estimate based on the amount of items and type of items they were moving. The estimate was for 2 hours at $230 an hour. At no point during the phone conversation or estimate did they mention there was a 4 hour minimum. I discovered this when they sent the bill. They bill monthly. I got a bill due on the same day it was emailed. I didn’t see it for a few days so I managed to rack up 3 days of late fees. They did nothing to correct the late fees. When they returned our items, the boxes and totes were crushed, ripped, damaged. One of our furniture items was damaged and someone attempted to cover it up with paint. They scuffed the brand new painted walls in several places. Finally, I paid for a month in advance of storage. The items were moved out of storage after 10 days. Therefore, I should be refunded 2/3 of the month. They said I was only owed 4 days instead of 20, and they still haven’t paid me the refund, nor have they responded to my inquiry about the correct refund amount. This company scams you out of money.

The movers were friendly. They damaged my desk and a box of items. Completely understand that happens and movers were honest about. After the move, I reached out to their customer service team about it. They were unhelpful and wouldn’t acknowledge it. Now they are not returning my emails. They also charged me for services that I didn’t use and won’t refund me for it.

I'm interested in collecting information on how many people who used this mover had to pay more on the day of the move. As all of you now know, they provide an initial quote after a video call. What many of you might not know is that they have to live with that quote once the truck is loaded. That explains why they have the lead foreman quote you a new number the minute he walks in the door on the day of the move. It's amazing how he can figure out the difference in cost from the estimate without a ruler, or an inventory, just a 5-minute walk through. Its almost like he has a number in mind before he even walks in the door. Hmmm. That's what happened to me. I was also blessed with a ton of damage, lucky me.

November 2024 - Terrible Moving Experience Writing a review here to warn people away from this company. Pretty standard intake process - everything seemed fine - but when the guys showed up (Sergio and two other guys), they immediately started rolling their eyes, saying they needed at least two additional hours (at $150/hr, which is a reasonable rate). I told them that I moved all this stuff into the place with two other guys in under 3 hours. They rolled their eyes and started counting the boxes. 1-by-1 the man is counting boxes and huffing and puffing like he's never seen boxes before -- they spent 30 minutes trying to get me to commit to additional hours. I refused. Instead, they took "only what they had time for," which was about half the stuff. They made a big show of moving incredibly slowly -- I would sprint past them carrying boxes and items and things, trying to speed the process along. When we arrived at the destination, I started helping them unload. Every time I ran down to the truck (we were moving my mother-in-law into a retirement community), Sergio would try to get her to sign off and hand him her credit card. "We get payment in the middle of the job; that's how we do it," he kept saying. Finally, after spending another 30 minutes haggling with me (while his two guys slowly unloaded the truck), I talked to his manager and let them run my credit card. The MINUTE they ran my card, the guys wheeled the last boxes in and left with 20 minutes remaining on the 3-hour clock. They did not even take the tape off the furniture; they didn't put my MIL's bed back together, which was the main reason we hired movers. Huge pieces of solid-wood furniture were just left stacked amongst boxes in the middle of the hallway. I cannot stress enough how much you should avoid this company. You'll read this, and then you'll read some good reviews, and maybe you'll decide to give them a shot. DON'T. They will try to upcharge you on the hours, and then they will go slowly to make sure the job takes the most time that they can possibly milk out of you. Don't do it.

The team arrived as scheduled. We went through each room identifying what items were to be moved. They complained about the odor and opened all doors and sprayed air freshener I had without asking. They spoke in Spanish but it was obvious what they were saying. Some furniture stayed and they did that right. But they missed pictures, a TV and boxes. Also other items in my inventory that I failed to point out. At the new location I had drawings of furniture placement for each room. I went over them with the team lead. They still put many pieces in the wrong place. They wasted time shifting furniture in every room. Time I pain for. In the end still had 2 pieces in the wrong place I missed. Many boxes were moved to the wrong room. Master bedroom in the office. Living room in the kitchen. Master bathroom in 2nd bedroom. Found a broken lamp after they left. Went back to the first location 10 days later and a front bedroom window was left wide open!! I never opened that window in the 3 years I lived there. They must have left it open when airing out my house. Several items of both monetary and sentimental value were left exposed!! This was the second time using Zip. My first experience was good. What a mistake to trust them again.