ZipHearingReviews of ziphearing.com

Your associates listen to what I needed provided guidance to how your company could help with my needs. Explained the next steps and offered if anything was unclear to call and they would explain.

I recently purchased hearing aids from ZipHearing. Derrick was very helpful and made the transaction easy. He explained everything to me and answered all my questions. I would definitely recommend ZipHearing to anyone looking for hearing aids.

I needed a new pair of hearing aids, mine were 6 years old. After checking prices with my local provider, I decided to check online pricing at ZipHearing. I was stunned at the cost savings- $1500-$3000 depending on the model. I called ZipHearing for information on their process. Grant gave me the name/number of the ZipHearing local provider. I set an appointment and decided Oticon Intent 1 was for right for me. Grant ordered the aids and within a week I was fitted. The entire process was easy, smooth and professional. I am extremely pleased with ZipHearing, Grant's awesome service and the comprehensive fitting from the ZipHearing provider. Thanks for an exceptional customer experience!

Avoid ZipHearing - Appalling Customer Service. I strongly advise against using ZipHearing. My experience with them was shockingly poor. Not only did their representative fail to deliver on promised timelines, but he was also unresponsive and offensive. To make matters worse, escalating the issue to the company president, Jeff Hall, proved futile. Instead of addressing my concerns, I was met with rudeness and yelling. This kind of behavior is completely unacceptable, especially from a company president. ZipHearing clearly has no respect for its customers. Save yourself the frustration and take your business elsewhere.

My audiologist recommended two hearing aids, including Phonak Audeo I-90 and Oticon Intent. I went online to research them and found a very helpful video on the Phonak mode. The video said I could get them through Zip Hearing. I called Zip and spoke to Grant several times before making a decision. He was very knowledgeable, informative and patient. I was wary of buying hearing aids online, but he explained that Zip has relationships with dealers who provide the initial programming and ongoing service. I checked out reviews of Zip on TrustPilot and found them to be overwhelmingly favorable. I bought the Phonaks from Zip at roughly 30% less than the price quoted by my audiologist for the same model. I received them about a week later at my local dealer and have returned there for some adjustments. Both Grant and the dealer have been helpful and professional throughout the process. I have already recommended Grant to several friends who are in the market.

I bought my Phonak 90 hearing aids from Grant at Zip hearing for substantially less than my sister paid for the same aid from another source. Grant referred me to a local Zip professional whose explanation was comprehensive and professional. I’ve had the aids for about three weeks and am happy the transition period getting used them was much easier than expected.

I don't often write reviews but I feel I have to share my experience with Grant at Zip hearing. It was just over the top. 1) The bottom line cost for the hearing aids, was almost half of what I experienced. 2) Grant explained the whole buying, fitting and calibration simply and completely. 3) I then went to Grant's recommended local audiologist to have my hearing checked. The audiologist did a very thorough hearing test, discovering an anomaly that had been missed during 40 years of visits to other audiologists and ENT doctors. The audiologist then recommended the best hearing aid for my type of hearing loss, 4) With the information from the audiologist, Grant was able to order the hearing aids. 5) Less than a week later, the hearing aids arrived at the audiologist, who fitted the hearing aids and calibrated the for my specific hearing loss When the hearing aids were activated it honestly was almost a religious experience. I can now hear things I haven't heard for over 40 years! I can hear birds singing, my footsteps and, as a musician, a much wider frequency spectrum. With the advanced control app, I must admit that sometimes I have to turn the hearing aids down, (my sister-in-law). In closing I give Grant at Zip hearing 5 stars, wishing there were more. Many Thanks! Norm A

Five stars is just not enough. In my opinion, ZIP HEARING is amazing. Grant was exceptionally knowledgeable and exceptionally kind. Grant took the time to explain every step and detail of my purchase. As my purchase is concerned, I received the best price possible. I shopped around for the hearing devices I wanted and asked a bunch of associates I worked with (we all have hearing problems from our employment) almost all recommended ZIP HEARING. With a 45 day return period, how could I go wrong. My devices were delivered in a very timely manner and work fabulous. I wish I knew of ZIP HEARING when I bought my first set of devices. I truly am delighted with my decision to go with ZIP HEARING. I would recommend this company to anyone. Grant is “A#1” with customer service and actually cares about you and your satisfaction. ZIP HEARING, you have a customer for life!!!!!