ZiphealthReviews of ziphealth.co

Response from ZiphealthNov 26, 2024

Hello Courtney, Thank you so much for bringing this to our attention. We are truly sorry for the mix-up with your order and we completely understand your concern. Please rest assured that we take this matter very seriously and we have already reached out to you via email in an effort to rectify the situation and ensure that you receive the correct medication as soon as possible. We apologize for the inconvenience this has caused and appreciate your understanding as we address this issue. If you have any further questions or need additional assistance, please don’t hesitate to reach out. Thank you again for your patience, and we look forward to getting this resolved for you as quickly as possible. Best regards, The ZipHealth Team

Response from ZiphealthNov 26, 2024

Hello Joseph, Thank you for taking the time to share your feedback with us. We understand your frustration regarding the necessity of having a video consultation when you wish to refill your prescription. The good news is that, since you're ordering the same medication and dosage, only one video consultation is required within a 90-day period. This means that your order has already been reviewed, and no further consultation is necessary at this time. You’re all set! Additionally, if you’d prefer to avoid needing the video consultation process frequently, we offer a subscription option. With the subscription, you would only need to complete one video consultation for the entire duration of the subscription, which can last up to one year. This can provide you with added convenience and peace of mind for your future orders. If you have any other questions or would like to explore this option, please feel free to reach out. We’re here to help and want to ensure that we can accommodate you in the best way possible. Best regards, The ZipHealth Team