Richard
Website software needs work
Website software needs work. Too difficult/not obvious how to place a prescription re-order. I am an existing customer, and I had to go through the entire new patient screening question process again. My info should be on file. Wasted time.
Response from ZiphealthMay 25, 2023
Hello Richard, Thank you for taking the time to leave us feedback. We take patient feedback very seriously here at ZipHealth and we are always working to improve our services and better support our customers. We apologize for the inconvenience of the process of reordering. As a pharmacy, we are required to have our patients review the consultation as a requirement to ensure that all of the previously answered medical history questions are still the correct information. Any changes in medical history are required to be updated information. All answers from the previous consultation are pre-saved and you can press continue if nothing changes. For placing reorders, you can also call our customer service number at (888) 634-1354 and we would be more than happy to help you place a new order over the phone. For further information, please contact our customer care team at (888)-634-1354. Our lines are open Monday to Friday from 9am to 5pm (EST). Kind regards, The ZipHealth team