Ashton H.
Poor Customer Service and False Advertising
I ordered an albuterol inhaler for my asthma on a Thursday around 1:00PM and paid $30 extra for FedEx overnight shipping, which is guaranteed to deliver by 5PM the next day if the order is placed before 3PM the previous day. I was in between doctors appointments, really needed this inhaler, and had used you all before, with no issues. However, with my order total now doubled ($30 for the inhaler and then $30 for the expedited shipping), I didn’t receive the inhaler until TUESDAY of the following week. To be fair, a winter storm hit Saturday, but my order was supposed to arrive long before the storm (I had overnight, not two day shipping). I communicated this to your customer service team and Elizabeth responded saying I couldn’t even receive a partial refund for my order. I responded with proof and pictures and never received a response back. I don’t feel valued as a repeat customer and I believe you’re falsely advertising delivery timelines. I would never have ordered if I didn’t see the overnight delivery option and I guess as long as you all received your money, it’s not an issue for you. I’m sure this will get lost in a sea of reviews, but for anyone looking that is worried about getting a medication on time—LOOK ELSEWHERE!
Response from ZiphealthFeb 4, 2026
We regret that your order's delivery didn't meet expectations, especially given the overnight shipping fee. We're also sorry our customer service follow-up was unsatisfactory. We're taking steps to investigate the delivery issue and improve our customer service communication. We appreciate your feedback.