Dylan P.
Been waiting in the video consult for…
Been waiting in the video consult for about an hour and a half. Never been seen. All anyone can tell me is it must be a problem on my end... If it's on my end why am I in the chat and not the doctor.. This is ridiculous. They won't even send it to IT because "they can tell it's on my end". Also... How convenient that they charge you before you even get approved for the prescription.
Response from ZiphealthApr 13, 2024
Hello Dylan, Thank you for taking the time to leave us feedback. We take patient feedback very seriously here at ZipHealth and we are always working to improve our services and better support our customers. We apologize for the difficulties and inconvenience you have experienced while using our services. We would be more than happy to be in contact to assist you to strive for the best service possible. For further information, please contact our customer care team at (888)-634-1354. Our lines are open Monday to Friday from 9am to 4:30pm (EST). Kind regards, The ZipHealth team



