ZipcarReviews of zipcar.com

Reliable, always available and on the rare occasions that there is a problem with a car that I rent Zipcar has the problem resolved within an hour

Really liked the pickup area. Clean and safe. Vehicle was where they said. Easy pickup and dropoff. Clean and full tank of gas. Definitely will come back here. Hopefully they can add mini van here :).

I'm grateful to have Zipcar in my city. I'm able to get to point a to point b without the financial burden of car ownership. I'm also happy that they have multiple locations throughout the city, making trips bookable at my fingertips.

Zipcar wants me to pay a membership fee of $108.00. i have rented 5 cars so far this year and there were none available so I was refunded 5 times.Why pay a membership fee when for 6 months no car could be rented.when called to cancel they wanted me to pay the membership fee and they would refund it otherwise it goes to collections IS THIS A SERVICE COMPANY????? I THINK NOT!

I got married, sent my license to DVLA to change my surname and in the interim got blocked from Zipcar. I cannot get hold of anyone to explain or get any details and the automatic replies are from a center in Estonia. I tried for weeks to get a response that was from someone to please review my account. Absolutely horrific customer service.

Absolutely shocking!!! I rented a vehicle in March and I specifically told the agent that I needed to drive through the Rotherite Tunnel and since there are restrictions, I very clearly asked if the vehicle was compliant. And clearly asked for the size. So 2 weeks later i get a penalty notice BECAUSE THE VEHICLE IS A COMMERCIAL VEHICLE THAT EXCEEDS THE WEIGHT ALLOWED IN THE TUNNEL....now had I NOT asked the agent very clearly to tell me the type and size of vehicle, I could understand this was my fault....BUT having asked SPECIFICALLY if the vehicle she was giving me was compliant and to give me the exact size so I could check, ZipCar should admit fault and pay for the charge. INSTEAD they are trying to say that it's my fault!!! I will cancel my account as a result of this, but not before warning anyone who is planning to use their service that they really don't care about renting a vehicle THAT IS SO OBVIOUSLY not compliant with some very strict requirements of roads in the UK. EVEN IF YOU ASKED THEM TO CHECK!!!

Completely ripped off merchant, do NOT use ever!

Negative billing alert. Noticed that zipcar has been charging for premium coverage at over 100extra year. They then make it near impossible to change that back to basic coverage at 0$ extra per year. System doesn't allow you to change online and near impossible on phone before end of your billing cycle. Appears company is hoping you forget about about exact date of your renewal at which time it will rebill for premium. Once billed zipcar refuses to refund or even repay portion not used (if you cancel membership after 1day you will pay extra coverage in refunded. All in all Gives you almost no window to change to basic coverage. Very very difficult to deal with customer service...took me over 2hrs with threats of lawsuit etc