ZINVO is a fashion-forward watch brand made for a young, dynamic, and style-conscious audience. Boasting modern designs, high-quality watch movements, first-rate materials, and affordable price points, we deliver timepieces that stand out from the crowd.Customer Service Hours:Monday- Friday 9am - 5pm (Pacific Time)Contact Us:Phone: (424) 371-0403Email: [email protected] Messenger: @zinvowatches
ZINVO (zinvowatches.com) has 649 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
zinvowatches.com
Website
zinvowatches.com
Category
Jewelry & Watches
Location
Los Angeles, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 22% of reviews.
Latest
Most recent review: June 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Fake Fake Fake! Ordered my watch on September 8th, never received anything, emailed them on October 1st, they emailed back on October 2nd saying my watch would be shipped on Friday, October 6th and a confirmation and tracking number would follow. No watch, confirmation, or tracking number came, finally I contacted my credit card company and reported them as fraud, and my money was returned and credited to my account. Please do not purchase a watch from this fake company!
Response from ZINVOApr 11, 2018
EDITED:
Hello,
We're sorry to hear that you had a negative experience with our brand. Please email us at [email protected] so we can help solve this issue for you.
We will be waiting for your email!
Best,
ZINVO Team
CM
Clément
J'ai également commandé une zinvo watch …
J'ai également commandé une zinvo watch le 13 octobre 2017, la livraison devait se faire sous 3 jours et 1 semaines plus tard toujours rien.
Par mail, l'assistante après vente me dit qu'il y a une rupture des stocks, Et que la montre sera expédié la semaine prochaine.
Est ce que certaines personnes ont reçu leur montre ?
Mon numéro de commande est le #fr1028, merci.
Response from ZINVONov 3, 2017
Salut Clement,
Mon nom est Kristina, et je suis maintenant le responsable de la réussite des clients chez ZINVO. Je viens de lire votre avis, mais j'ai du mal à trouver votre commande sans votre numéro de commande.
Depuis que je veux vraiment vous assurer que vous êtes heureux avec le produit ... pourriez-vous s'il vous plaît me fournir votre commande #?
Bonne chance,
Kristina
RM
Rami M.
I believe its a real company.
Late delivery and the watch looks better in the web than real. But its a real company with good customer service staff.
Response from ZINVONov 3, 2017
Hi Rami,
I sent a response email your way... Looking forward to hearing back from you.
All the Best,
Kristina
YO
Yousef
Zinvo is scammers not real company
I have ordered from Zinvo a watch on early Aug 2017 and till now i have not getting any feedback about it.
I think zinvo is not real company!
Response from ZINVOApr 3, 2018
Hi Yousef,
My name is Kristina, and I’m now the Costumer Success Manager with ZINVO. I tried looking up your order, but we have multiple Yousef’s in our system. Can I please have your Order #, so I may properly look into your order for you?
All the Best,
Kristina
UPDATED 4/3/18:
Yousef - please email me at [email protected].
I understand that you have had a negative experience with us, and we deeply apologize for that. We are a very real company making real efforts to improve our customer service. However, we first need a way to contact you.
We want to solve this issue for you, but I need your help. We need some more information about your order so we can look into the matter.
Thank you for your cooperation - I will be waiting for your response!
Kind regards,
Kristina
BE
beekhon
GOOD WATCH
Good quality of watch. But you have to be more patient with the deliver schedule.
MA
Mark
FAKE COMPANY - DO NOT ORDER
This company is an absolute scam! They are frauds people so please do not order from them, because they firstly take your money, secondly do not deliver, and thirdly do not reply to emails and will not give a refund! They are FAKE!!!!
So, I'll relate my story with these fakes! I ordered 2 watches at a cost of £398.00. They didn't deliver in the 5-7 days, so I chased and was given different excuses on every email. I told them I wanted to cancel and requested a refund! Again, total lies in all responses telling me the refund had been processed! IT HADN'T BEEN!
To cut a very long story short, I phoned my bank and spoke to the fraud team, and explained my situation. They sent out forms for me to complete, and asked me to forward documentary evidence of my efforts to resolve this with Zinvo, which luckily I had kept all emails. My bank tried to engage Zinvo without success. They phoned me today to confirm that I had done everything within my power to resolve this, and as such, they would refund my money, and that as Zinvo had obviously committed Consumer Fraud, they will be taking legal action against them with the hope of shutting this site down!
Do not be fooled by positive comments about this company, my guess is that they get staff to set up fake accounts and post positive comments. Concentrate on the negative comments, because these are the real customers being ripped off by these frauds!
In short, DO NOT ORDER FROM ZINVO WATCHES!!!!!
If you have ordered and haven't received your order, which is the most likely, keep all email trails, and report them to your bank for fraud. If enough banks sue them, hopefully they can shut down this fake companies website!
ZINVO ARE FAKE GUYS, PLEASE DO NOT ORDER FROM THEM. THEY DO NOT DELIVER AND STEAL YOUR MONEY!
Update on 15/10/17. So guys, I am making it my mission to shut these FRAUDS down. I have got my money back, but there are so many people being ripped off by these frauds!
So I have been having my staff dig in to these frauds, and they are registered as having only 14 members of staff!!!!!!!!
Do you think14 members of staff can deliver worldwide deliveries???
They are not registered in Switzerland, and they do not have a patent pending! They are based in Boston and have a delivery address in California.
This company is a total and utter scam!!!
PLEASE DO NOT ORDER FROM THESE SCAM MERCHANTS!!
FAKE, FAKE, FAKE!!!!!!
16/10. So I have tried to engage these frauds, and they have not responded after the Fraud Team in my bank refunded my money!
I am fortunate in that I own my own company, and I have my staff setting up accounts online to dis-credit these frauds, and I won't stop until they disappear!
So in response to Zinvo’s responses below, I didn’t bother responding because I got a full refund from the fraud team in my bank.
However, I did get emails from Zinvo asking me to review my purchase and rate watches I never received. They even offered me 100 dollars off my next purchase!!! Total scam of a company.
DO NOT ORDER FROM THEM!!!!!!
FRAUDS!!!!
Response from ZINVOApr 19, 2018
Hi Mark,
Thanks for reaching out.
We completely understand your frustrations. At the time of your order, we were unexpectedly back-ordered due to our products being in higher demand than we were prepared to handle.
Please know that we have been and are currently trying to catch up on these orders and improve our internal communication as well as our customer service. We would never intentionally mislead you about the status of your order.
We are a very real company trying to make real changes to how we have operated in the past.
Again, we understand your sentiments and apologize for mistakes on our end. Please email me at [email protected] if you are willing to work with us to solve this issue.
Kindly,
Jennifer
ZINVO Customer Service Representative
----
Hi Mark - still looking out for your email!
Best,
ZINVO Team
AH
Alex H.
As with many of the people below
As with many of the people below, I paid and ordered a watch on Sept 16 (order # UAE1784), and have not heard anything at all. I sent emails but to no avail. Equally frustrating, it is almost impossible to find anyway to directly contact them on their website or social media. All I would like at this point is some honest professional communication to state that my money is being refunded, or my watch is on it way with verifiable proof. Is that too much to ask?
NOTE- after a lot of back and forth, including a request to change this review, I was finally sent my watch. The watch itself is a good product, but the headache to get it makes me state "buyer beware"
GP
Gabi P.
Poor site and shipping
Hello I am writing to you about my order placed on September 27th. I have not received any transports so far, I have already written 10 emails. If I do not receive the tracking number until Monday, I want the money back so I do not have to complain to FTC. I read at de trust pilot negative review about your’s site. My order number is #DE1021. Please make something. Please send me email
Response from ZINVOApr 3, 2018
Hi Gabi,
I tried emailing you regarding your order (via the email address listed on your account), but the email bounced back.
Please email me directly - [email protected]
I’d love to update you!
Kristina
UPDATED 4/3/18:
Hello Gabi,
We are still waiting for your email. We wish to solve this issue for you and improve your overall experience with ZINVO.
Thank you for your cooperation!
Kindly,
Kristina