William W.
Be very careful dealing with this…
UPDATE: So I did speak to the team finally and they sent me a different watch, which they sent me a picture of before. It was a very zoomed out picture and could not notice the deatils in the pictures so of course I was going off of the pictures on the website. I ordered the Ethos this time. Thinking it was grey with red stitching and a red dial. I get it in the mail and its ORANGE, YES ORANGE. The entire website fails to be descriptive of the colors and materials of the watch and if you go by the pictures its NOT what you actually get in the mail. This company is a joke. I stand by my 1 star review and by reading the other reviews I see im not alone. So YES Be very careful dealing with this company. I ordered 2 watches from them, at first they only shipped one of my watches. I tried to call, its a cell phone with no answering machine. They then texted me back, yes texted me back. Said my other watch would be shipped 5 days later. I was upset about the fact the website said the watch was in stock when it wasnt. I asked for a refund and was told they would talk to management. I emailed them and got one response then nothing. I finally got my first watch and it was nothing like I ordered. I ordered the grey and red Bold they sent me brown watch. I called and called, texted, emailed and they refused to answer any of my calls, email, voicemails, texts nothing. No refund, no return calls, nothing. They completely just ignore me. Now I cant get a hold of anyone, and I still dont know what the status is of my other watch. This company is a scam and a rip off. The WORST customer service you can imagine. Stay away and save your money.
Response from ZINVOOct 10, 2018
Hey William, Thank you for taking the time to chat with James earlier today. We are glad that we were able to resolve these issues and are thrilled to welcome you to the Zinvo family. Please let us know if you have any additional questions in the meantime! Best, Team Zinvo ________________ UPDATE 10/10/18: Hey William, We have been trying to get in touch with you regarding your replacement watch and have approached you with a solution. If you are not happy with the ETHOS design we will gladly issue a full refund. Since you have three watches and only paid for two, we need a response as soon as possible. Please contact us so we can resolve this situation. Best, Team Zinvo




