ZinstallReviews of zinstall.com

I guess I am one of the 3% that doesn't agree with how Zinstall works. I found the video misleading and the instructions contradictory. (Am I supposed to use an Ethernet cable or not?) The customer service -- and I use the term loosely -- is relegated to online chat. If you call their number, you get voice mail with instructions to leave a message. No one called back after repeated attempts. I wanted a refund and received instructions on how to begin. Finally, with admitted help from the online chat person who was rather snarky I was able to navigate through the end. Then was informed that it would take up to 14 days for the refund to be credited. Fourteen days??!! I was told that I was not allowed to speak to the compliance person (Jonathan Hertz) since I was not a "paying customer." Huh? They had my $119, so that would make me a "paid customer." On Friday, I will contact Z(ilch)install if my refund has not gone to my credit card.

I can't believe the reviews this program has received from others. My experience was nothing but awful. Firstly, I purchased the more expensive version because my new computer contains a solid state hard drive. However, when I got the program I was not able to use the solid state hard drive transfer option because apparently a second non-stolid state hard drive is required to do this. This was not specified when I purchased the program. I then wanted to exclude numerous files from being transferred and I had to do this one file at a time as there is no way to choose more than one file or directory at a time when specifying which files to exclude. God forbid you make a mistake and exit out of this Interface of choosing the directories without saving your work because you will have to start over at the beginning. Even after doing this (and taking a lot of time to do this) the directories I wanted to exclude were still transferred by this worthless program. Subsequently I contacted customer service on numerous occasions to try and get a refund but after initially ignoring my request, they made me run the diagnostic program which showed that I had indeed transferred files (at least half of them in error as I had chosen them to be excluded) so I was not entitled to a refund. I would never use this product again and would recommend ANY other similar option over this.