ZinstallReviews of zinstall.com

Forced to move to a new computer running Windows 11. Zinstall came with good reviews (generally) and online help (allegedly). Nothing could be further from the truth. It took 3 attempts at overnight transfers to install about 80% of data from the old PC. Some files failed to install or corrupted and some apps failed to install. First attempt at transfer compromised the Bluetooth software leaving me without a functioning keyboard or mouse on the new PC which took me 2 days to diagnose and resolve. It failed to copy pst and ost files for Outlook. I sought help and 10 days on still waiting for someone to get back to me! All I got was an automated acknowledgement saying someone would get back to me 'shortly'. No one on 'Live Chat'. I have asked for a refund as I have had to seek professional help to resolve the issues.

I was just hoping zinstall would transfer my networking settings and office 2016 BUT it failed to do either. Took me a week to repair networking and I had to purchase office 2016 all over again, so it cost me more than its purchase price.

The company claims its product does more than the competitors product and transfers more than competitors products. I haven’t been able to verify this claim because what the company DID NOT TELL ME is that you ONLY GET 2 ACTIVATIONS. So if something goes wrong and you have to start afresh you cannot do it because you get an error MAXIMUM NUMBER OF ACTIVATIONS EXCEEDED. True to their advertising I did get to chat to a real person and not a bot. Problem is the real person only advises you to contact support unless you are buying! Contacted support and consistent with other reviews only got a “we will contact soon” message and now just waiting for help. When you buy a license to transfer from an old PC to NEW PC, it follows that at some future point you might need to repeat the process, but you cannot because the license you bought is only really a license for a single transfer. The company should be upfront and tell customers this. They also need to fix the support function because in my view its not fit for purpose.

Zinstall's product did not work at all, and the support process was both unreasonable and ineffective. Their team required me to fully uninstall all cybersecurity software from both computers—something that compromises device security—before offering any help. I complied, ran their diagnostics, and was forced to manually type in a long diagnostic code because their system wouldn't allow copy-paste. They later claimed they never received the diagnostics, despite me submitting them exactly as instructed. I requested a refund four times, and each time they responded with a deliberately obstructive process, including a manual form that forced me to agree to their terms and conditions before I could even submit the request. They sent me a user manual that had nothing to do with the issue I reported, wasting even more of my time. The entire experience was unnecessarily difficult, and their continued refusal to refund a clearly defective product feels deceptive. In my opinion, this is a predatory and misleading business practice, and I am filing this complaint to warn others.

Purchased remote migration on 3-19-25. Tech started the migration on 3-20. After checking on status, the process errored out and nobody was monitoring. Tried caontacting via email, and phone calls with nobody answering anything. Finally got ahold of Answering service and they passed on the message to call me. Never called but sent an e-mail. The tech found the problem and was able to finish the remote install. I went thrrough verifying everything and found that I now could not get my ESET Virus/Firewall program to even come up. I even attempted to uninstall to ne able to re-install and it won't even let me do that. Have tried again with the various ways to contact them and finally ended up with their answering service on 4-10. This company has no customer support what so ever. Nobody ever responds to their message system, their e-mails or even answer their phone. If I could give them a minus one rating I would because they were fast enough to charge my credit card when I made the purchase.

Transfer from laptop with Windows 10 to very similar laptop with Windows 11. Most programs, data, and settings transferred. However, after the transfer, the speakers on the new laptop became almost inaudible. After many hours of tests by me and the laptop manufacturer, we determined it was definitely a problem created in Windows by the transfer. I tried to get help from Zinstall. After a month of sending them multiple emails with their own diagnostic program runs, I never got a single reply from Zinstall. Not the support promised on their website.

This company is a fraud. They make the transfer sound so very easy. It's a scam. It doesn't work and in addition, they have several 'ways' to have you upgrade into different products. Disgusting business practice. I will do my best to alert the public...

Do not buy this product if you do not have high speed internet. I was not able to download any of the software and they will not refund you your money. Total waste of my money and time. And forget about customer service as they do not respond to emails