ZinstallReviews of zinstall.com

did not response to chat or respond to any customer support computer down loaded 39% then stopped have a new computer now 39% of programs downloaded ruined my new computer now wont respond to refund will contact credit card secondary contacted have waited 5 days fir response

I chose Zinstall since it had much better Trustpilot ratings than competitors. That’s because when the software runs without any problems, it’s good. However, heaven help you if you need technical support. In more than 40 years of computer use, Zinstall was clearly the worst service I’ve ever encountered. Read the other 1-star reviews. Not enough space to describe my experience.

I'm 77 years old. I purchased Zinstall and paid to have them do the transfer because of my age. They started the transfer, ran into some problem, told me to shut down my computers for two days while they worked it out. Stupid me, I did that and now I think it was just to be sure they got my money from Amex because I never heard from theme again and they will not answer emails. And during the time they were working on the transfer they totally screwed up my new computer to the point I had to reload Win 11 and start from scratch. Do not use it to transfer from Win 10 to 11. What little got transferred made my 11 computer think it was still Win 10. This happened about September 9, 2025.

Horrible Support I bought the software and remote service. They sent me a list of dates available but no way to schedule. Support lines are always busy, chat said they would look into it, called sales because sales always responds and they said they would look into it, I have been trying to contact them and since yesterday afternoon (Sept 4) until today (4:30 pm) not a single contact from them. I wanted remote because I thought it would be better for me in terms of time. That, of course, is now pretty much a joke. I am going to do the transfer myself and ask for a refund for the remote service. Software may be good but the company leaves a lot to be desired.

Did not move everything and what it did move was not right. Only about half of the files and drivers. Windows then did not work correct and the only way of fixing this was to reset the computer and start all over and install everything one by one. Support none to be had and now been almost 1 month and still have not been able to get a response to my emails for a refund.

What a disaster! The WinWin software was easy enough to download on my old and new computers, but after multiple tries I could not get the two of them to sync up. I tried communicating with the company, and they had me try a couple of things, but NOTHING WORKED. And in the meantime, because I had to lower my firewall even to run the program, I had someone try to get into my system, which created a whole other set of problems. I repeatedly requested a refund, and even though Zinstall could easily see that I was never able to get the software to work they've ghosted me. Bottom line, Zinstall is UNSAFE and DOESN'T WORK.

Don't be fooled by the website. This product is not straight forward. It's way more difficult to use than it advertises. It promises to effortlessly connect your computers so the old one migrates to the new one. But it doesn't work. I bought the program expecting it to simply work but it hasn't. I'm now having to get diagnostics sent off to the company. Waiting on them to get back to me. It's extremely frustrating. UPDATE: After waiting 24 hours for support, they finally got back to me and upgraded my program so I could migrate via an extrenal hard drive. I thought that was kind of them. I did this, followed all the instructions meticulously, however the program STILL doesn't work! They promise on their website that their support is with real people not a bot, well try and call them! No one answers. Send an email, they take 24 hours to get back to you. DO NOT USE THIS COMPANY

I recommend the software for transferring files and standard software without activation codes but it doesn't work for those who need codes and their customer support is useless. I have contacted several times for an update on what I logged as an issue in 1.5 months ago. They even have a page stating they can get old copies of Autocad working (I have a standalone licence that they wrongly have illegally stopped customers using) I was escalated ages ago, then yesterday I was assured that someone would get back to me and on contacting tonight I got ignored then cut off! Robert was most helpful in giving advice but couldn't help further and it needs escalating! Please contact me I have been trying for 2.5 months now and I'm almost going to demand a refund.