ZinstallReviews of zinstall.com

Following Remote Assistance services transferring files from my old desktop to a new laptop, I experienced problems with Windows 10 Pro stating update and download functions were "paused" or "disabled" I thought this was part of a normal procedure and went along with it for several days. Eventually, however, I thought enough was enough and tried to fix the problem. Windows recommended Troubleshooter as the method to fix the problem. I could never get Troubleshooter to launch. I called my computer tech and he examined my computer. He said he could fix problem, but it would cost $179.99. I thought I would check with Zinstall before incurring this expense to see if the problem had arisen in the course of its transfer business. Dennis opened a chat session with me and graciously offered to check things to see what he could find. After considerable time, he said he could not fix problem. I expressed my surprise. Dennis then said he would try again. He fixed problem!! This type of diligence, skill, and above and beyond service reflects well on your company and having such dedicated employees will enhance your company's reputation and good will for years to come. Thanks. Lee R. Rydalch

Yesterday I migrated to a new PC using ZINSTALL and it worked like a charm. Photo editing software (Adobe, Affinity, Capture One, Topaz etc), software development suites (VS 2013, VS 2019), and many more programs were migrated. ZINSTALL even kept my Desktop Fences configuration!

We had run into some difficulty the first time through with a slow connection but Dennis was persistent and overcame all the bumps in the road. He was responsive and knew what to do when their was an issue.

Dennis did a great job in transferring all my apps and files from my old computer to my new computer. There was an issue with my old computer and he was able to work around that. Dennis stuck with it until all files were transferred over. Really appreciate his help.

Dennis from Zinstall helped me work on a couple of quirks w/ my transfer from old to new computer. I am a geezer with some computer skills. Dennis was quick, helpful and polite. Thanks for great customer service. Pam

I was asked by a long term client to help migrate an older Win10 PC's hard drive content over to a new Win 10 PC. I had done plenty of pre-Win 10 migrations in the past, using a competitive and less costly app. But, I always had to mop up afterward, tweaking "this or that," and after a few days I would finally have a new machine that was running fine. But, the journey was always frustrating. This client really wanted to be up and going, with no or minimal intervention needed. So, after researching my options I selected Zinstall, figuring it might actually do a good job - although I was prepared to do some "cut, weld, splice as required" - just like I always had to do with prior machine migrations. I set aside an entire Friday night and Saturday (and Sunday if needed) to get the job done. Well, I ended up spending more time doing an Acronis disk image on Friday evening than setting up and initiating Zinstall. I let the migration run overnight. Saturday morning I came into the client's office, expecting to be on site for several hours at least. In short, I got to take the day off! Everything came across perfectly. I did have to dial into the Acronis site and migrate the disk image app license from the old PC to the new PC, but that is an Acronis license management matter - not an error or shortcoming of Zinstall's. Monday mid-morning I called my client, after he had a chance to use the new PC a few hours. He reported the migration went perfectly, not a single thing had to be done. He is one happy camper, and so am I.

Background: I was occasionally having issues with my PC booting to a "can't find drive error." I had tried to take an image of the SSD, but it would fail at some point due to sector read errors. I was obviously concerned and wanted to backup as much of my data as I could. I research backup solutions and found Zinstall which claimed to be able to backup everything including profiles, programs, and settings. I tried thier trial version and found it was able to get a full backup, probably because they are backing up only the actual data instead of trying to read the entire partition like drive/partition imaging software. I purchased thier Fullback Pro and started doing daily backups with incremental backups every 3 hours. The SSD eventually started having more issues which started causing freezing and blue screens, and then stopped booting alltogether. I spent about 3 weeks still trying to get an image of the failed SSD as I doubted that the zInstall was going to be able to recover everything. I guess I was just pessimistic. In the end, I bought a new M.2 SSD, installed it, installed Windows, and loaded zInstall. Then, to my surprise, I was able to completely restore the PC to near the same state prior to the failing of the SSD! There were a few things I needed to do because of the lag time between the failing of the drive and its replacement, but not many. For example, I had continued to use Outlook on another computer so when the .OST file was restored, it was 30 days out-of-date. Outlook just had me delete the file and it re-created it from the cloud. As for everything else, it was like I had not lost a day. I had also contacted their support because I initially had an issue with the software not finding the backup. They were very responsive and worked with me on the issue including running a diagnostic program. We found the issue was that I had changed the target of the backup software near the end as the backups had started to have issues too as the SSD was in its final death throes. We corrected what I'd done and the backup was restored without issue. Having just recovered from a full failure of my M.2 SSD, I'm obviously extremely happy with the product. I also appreciated thier help with troubleshooting as that was key to ensuring everything got restored. I'll certainly be using this going forward for my backup needs.

Just wanted to thank you for a very smooth and easy transition on my Desktop from Windows 7 to Windows 10. Somehow it even operates very similar to Windows 7 and I wanted that very much. I turned off most of the extra features and I am fine with how it is right now. To me it was worth every cent. You were professional, communicative and prompt! Thank you so much again. I will not hesitate to recommend your service to anyone that might be in the same position as I was. Sincerely, Kevin Barbano Satisfied Customer