Wouter van T.
Not straightforward billing trick you into it
You get to have a trial and pull a report. When you pull a second report they do NOT let you know that you are being billed $99. It simply bills you without stating the amount or a confirmation. That is rapacious. It is also triple the price of other providers of the same service. NOT a good deal and tricky billing methods. Sneeky and not really honest. The report is good though but that info comes from a common provider that all these companies use.
Response from ZilocarOct 8, 2025
We’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback. To clarify for full transparency - we never charge without authorization. Every charge follows the terms accepted at checkout. The $5 trial provides access to VIN report over a 3-day period so customers can test our service before committing to the $99.99 monthly plan. As clearly stated during checkout and in our Terms & Conditions, if the trial isn’t cancelled within that time or if additional VINs are entered, the account automatically transitions into the monthly unlimited plan. This is also explained on our Pricing and FAQ pages. We’re glad to hear you found the report quality strong. Please be assured that at Zilocar, customer trust and transparency are top priorities, and your feedback genuinely helps us continue to improve.
