ZilocarReviews of zilocar.com

Ordered the test report for $5 and paid. Report was Ok, nothing overly special. Then they charged me $99. Never wanted the service. Contacted customer service. Still waiting for a refund. DON'T SIGN UP FOR THE TEST REORT

I was able to receive the information quickly. When I needed assistance, the customer service representative was quick to respond to me and we were able to remedy the situation in a timely manner. I would definitely recommend Zilocar to others.

Sure wish I had known about these other issues with the $5 “trial” when I used it in September. I mainly needed one report, but tried to get two additional because it said I was entitled to three. Of course, once they had my $5, they only wanted to provide one report. Okay, the one I needed wasn’t helpful, with very limited information. So I immediately made sure I wasn’t going to be billed anymore, and chalked it up to a $5 lesson. But no … Zilocar keeps charging my credit card for the $99 year-long membership. Now my credit card company says they need to cancel my card and issue a new one so Zilocar can’t keep charging me! What a mess! REGARDING ZILOCAR’s RESPONSE BELOW: Did anyone notice how they didn’t address at all the fact that I was billed over and over even though I canceled? I haven’t even been on the site since a few hours after I first gave them my money! Also, just a couple weeks ago Zilocar posted here that they have a satisfaction guarantee. No evidence of that with my experience!!

I used the $5.00 trial and was perfectly satisfied with the results I got back with the report. However, my understanding was that after 5 days I would have the option of purchasing a subscription, not paying for a subscription with a trial and then paying $99.00 before the trial period ended. besides, I only needed one report. I had no interest in a subscription. Quite deceiving. My bank alerted me that fraud might have been involved because Zilocar tried to pull the $99 from my account. Not happening. I changed accounts and my bank is reporting the transaction as fraud.

I just purchase the $5.00 trail and try to get some information regarding buying a car. I did not received any information or email after i paid. DO not trust this company and i do have question to Trustpilot do you really give this company 4 start for what?

I was at a dealership to buy a used car in Berger, Lagos (Nigeria). I needed a quick history of the Toyota Tacoma, searched Google and found Zilocar. I got the information I wanted very fast. I actually forgot to cancel the trial, and was debited for a renewal a few weeks after. I sent an email after the debit to my card, and I received an immediate response from Zilocar, with a refund being approved—swift business.

The number one thing I like about this company is it a customer service? They were very responsive in a timely manner and very professional. The report I received was prompt and was able to help me make a very good decision on purchasing a car much less expensive than the competitors

It was easy to use and produced a very detailed report to inform my purchase