Z GrillsReviews of zgrills.com

I have called and emailed to the support team but nobody seems to reply on email and nobody can seem to help on the phone and say email support still awaiting a email back I just want to send the grill back because the order I received is not as expected. Update had a few emails with support over a couple of days with the person acting like they don't understand me and then nothing all emails stopped I ordered a blind box against my better judgment well I received a 6002e box with that grill inside I didn't receive a blind box with a chance to get 1 of the 4 grills to every one looking to buy a grill avoid this company no resolution from emails or phone I had asked to send it back and now it's like I have been ghosted no communication since now I'm worried about the warranty as I am apparently stuck with this grill

Contrary to the response from the Z Grills Service Team, their email support team has NOT responded to my concerns. I am still waiting to hear from them.

Grill lid handle broke in the first week. 2 years later I still do not have a replacement handle. Contacted customer service and was told they do not have any handles at this time, but I could try again in a month. Why won't you just send me one when you have one? Why do I have to pick the right time to ask again?

Actually after reading the reviews I'm beginning to have a bad feeling within my stomach. I've been calling and emailing for three days now, no one answers nor have returned any of emails/voice-mails. You may want to reconsider doing business with this company.

Stay away from this company at all costs. Their customer service is the worst I have dealt with. Even under warranty, I've been dealing with their "customer service" for months and they continually send me random parts that are not even for my model. Run from this company.

Purchased the 700 series and put it together in early June. Immediately got an error message. After a series of useless problem-solving emails, the company said they would send a new probe but they were out of stock. Still waiting six weeks later, numerous chats and messages promising a resolution. Now past the return window and absolutely disgusted with this company. Apologizing for a critical part being out of stock does not solve the problem. If you are still selling this grill, there is a solution-take a probe out of the box and send it to a customer who has been unable to use the grill for close to two months. Clearly this probe is an issue based on seeing other reviews. Do better. Additionally, I finally got a call back from customer service yesterday after leaving a series of messages. The rep said the probe was now in stock and would be sent (after being promised it would be shipped as soon it was in stock several times prior to this call, I’m not sure why it wasn’t already on its way?) and he offered pellets to try and make things right. I appreciated his response, however, I asked for overnight shipping and that was beyond his control. I asked to speak to his supervisor at his suggestion, and she was not working for another 30 minutes. He said she would call me. No call. Disappointed again with this company. As of August 4, no call back and no probe. I want my money back. Update on August 6: Company emailed telling me the probe was returned because of an incomplete address. It so happens the pellets they sent as a woefully inadequate “gift” arrived at the very same incomplete address. Not only is the company failing to address the issue, not they are resorting to unethical practices. Furthermore, I have sent five emails with no response.

In June of 2022 I purchased a ZGrill Tanana 460. It worked for less than one hour. I attempted to contact customer for over a year. I was finally contacted back June 14th 2023. I gave all the required information and was told the part needed to fix the grill would be shipped in 1 to 3 business days. It’s been almost 3 weeks and nothing. Do yourself a favor and stay clear of this company. They do not care about customers.

Absolute worst customer service. I requested a return label for my unopened, unused grill. They gave me a runaround for 4 days sending nonsense answers via email. Completely unprofessional and rude.