Z GrillsReviews of zgrills.com

Purchased A Zgrill about5 months ago and it has given me nothing but problems, like several other people here have said I have tried responding to them during their business hours but it always says they are closed, I send emails and get no response, it is incredibly frustraing

I bought a ZPG-7002C from Amazon. The fan stopped blowing after the third use, so I thought I'd get hold of Z-Grills and ask if they'd send a new one since it is under warranty. I have tried for over a month to get in contact with someone, anyone, at Z-Grills. They NEVER answer the phone. "For customer service, press 0." Guess what happens when I press 0. Nothing, I am told that the offices are closed "today" but today is every single day, no matter when I call. I made sure to call during their listed hours, which are in the Pacific Time zone, and there is nobody there. Their website has a "online chat" service that has never, ever been answered by a human despite many attempts to use it over many weeks at all times of day! I think they are a scam who basically have, de facto, zero warranty.

Recently purchased a blindbox grill for the price of $442 dollars including tax was told I would receive the latest Zgrill received a 3 year outdated grill that customers received 3 years ago in the blindbox deal they offer. I suggest you do your research before purchasing as they sent an older grill that is listed for $300 at tractors supply and home depot. Zgrill does not honor their word and I'm highly unsatisfied with the customer service received being a new consumer of this product. Proceed with caution!!

I purchased a new grill called the beast over the holidays. I did receive it in a fairly quick time. I put it together the same day I received it. However, it did not work at all. The electronic controls would not come on at all the Hopper didn’t work. The fan didn’t work, so I called Customerservice. Customerservice is a phone number that you have to call and leave a message. You do not reach a live person. Am automated message comes on the machine after a couple minutes of waiting that says to leave a message on their voicemail every single time you call. It took me two days to get someone to call me back, and then they said they would send me a new electronic control which I have yet to receive. I tried calling back at least 20 times (no exaggeration) to ask for a confirmation email on the new part to be sent and tracking number which I have yet to hear anything back. So now stuck with the $800 grill $110 thermal blanket and bags of bags of pellets I purchased. All for a grill that doesn’t work. I have yet to hear back from Customerservice on when or if the new post was even sent. I was really anxious to upon trying to smoke my first brisket on a pellet grill. I am now frustrated. I wish I would purchase a different brand. After two weeks and over 20 phone calls and multiple emails I finally got a call from Keisha who no joke I believe is the only person in customer service for this company. She told me that the company didn not approved for me to get the part to fix this brand new smoker that was sent to me defective!!!!!!! so I have a brand new smoker that doesn’t work they refuse to send me parts to fix it or let me return it. I am totally astounded and in disbelief accompany would work like this. They take my money they send me a defective product and then won’t fix it and won’t send me parts for it and won’t let me return it. I was suggest other people not to buy anything from this company. Run for the hills! They do not guarantee their product they won’t fix it they won’t send you parts for it and they won’t let you return it. I purchased this grill for my father who is 86 years old and in failing health. He probably won’t be here for another Christmas, and I was looking forward to giving this to him and he and I together smoke a brisket on it. That would’ve made him so happy, now I can’t give him a Christmas present. I got all my money tied up into a defective product that the company won’t stand behind.

12/14/23 Update - Again don't fall for their fake customer support response. Called again last Tuesday, promised a call back by Thur or Friday they would try, but definitely by Monday. No call, no email, no text. Called again Wednesday, again customer support offline via chat during their posted business hours. Phone support unavailable, finally get through and no answers. We don't have anyone in accounting for the last 4 months that knows how to cut a rebate check was the response. I asked to speak to somehow in higher authority since I have called more than 4 times with no resolution and there is never anyone available or that will call back. 12/07/23 Don't fall for their canned customer service concern response either, it's all a sham for public view. They have my chat customer service request from Aug 25th(Kimmy), no response. They have my email customer service request their chat agent told me to follow up on if I didn't hear anything on Oct 20th. I finally had to call 12 times on December 6th to actually get someone to answer(Keisha?) since their chat customer service was offline with no agents during their normal business hours they posted. Agent stated she was doing me a favor and would try to get back to me by the 11th. What kind of company that is 17 weeks past the delivery date they gave and have been contacted 3 times about, still may or may not get back to you in 5 days. Plus you have the certificate redemption date below,. It's be easy enough to check who has that date and whom you haven't issued a check to. Again now imagine you need any type of warranty support. Good luck!!! 12/04/23Bought a pellet grill with a rebate program directly from zgrills. They said rebate would be processed 8/7/23, but they need 8 weeks from then to process. And then another 3 to 4 werks to mail. 12 weeks to just cut a check, imagine the lack of service you get when you need warranty assistance. Now we're 17 weeks past that. Chat support is not helpful and usually offline during their posted business hours. Phone support is non existent, and if you happen to get through to someone very unhelpful. Say they don't see the previous contacts. Agent said she would do me a favor and check on the status. What??? A favor of actually getting some customer service. Sounds like it's lawsuit time.

Bought a grill 5 years ago during their rebate offer. I absolutely loved it, and raved about it to everyone I knew. Auger died twice in 4 years. The second time it died (Summer 2022) I asked if I could apply the rebate I was due in Summer 2023 to their new 1000 series grill. First off, it took WEEKS of calling customer support to get any kind of resolution. Secondly they asked me for the same info again and again and again. I was told 5 years ago they would have all the rebate info, yet I was asked for it constantly. I DON'T HAVE IT! I never got it, and when I asked for it I was NEVER provided with anything! I eventually gave up and bought a Reqtec grill instead. Summer 2023 has come and gone and no rebate. Over the last 3 weeks I have left 6 voice mails, and 3 emails and no one has gotten back to me. Last year their "Customer Support" was a single person working from home. At this point I am convinced they just no longer have any kind of support. They owe me $299 and absolutely refuse to reply in any way. Zgrills grew WAY too fast and is now only concerned about their corporate partners and just don't care about anyone else. They are a perfect example of what corporate greed and a terrible company and should be avoided at ALL COST! Do yourself a favor and buy a Silverbac from Grilla Grills instead. They are the same thing as Zgrills, but don't cut every corner imaginable. Bonus, Grilla ANSWERS THEIR PHONE! I have talked to MULTIPLE reps there, they are always happy to answer questions.

Called customer service, no one answered and sent call to voice mail, which no one returned. Filled out email template asking for help, no response. Was ultimately able to solve the problem with the grill myself. Like the grill a lot but you're on your own when it comes to customer service

Used to love it but now cant get it to work and keep leaving voice mail for 4 days and no response at all.